Uber eyes larger slice of food delivery pie
Toronto is a ‘natural place’ to expand its menu and hours
Uber has chosen the streets of Toronto for its latest experiment in food delivery.
The mobile-app company, which has already shaken up the taxi industry, is now quadrupling the operating hours of its UberEats delivery service in the city and rolling out a much wider menu selection from local businesses. The company announced Wednesday it will now offer full menus from more than 100 restaurants in the Toronto area, while still maintaining its short list of food items that can be delivered in under 10 minutes.
Toronto is the only Canadian city where Uber delivers food, and Bowie Cheung, general manager of UberEats in the city, said it’s also one of the most popular of the 12 global cities where it operates UberEats.
“It’s building a great reputation as a technological hot spot for innovation,” he said of the city. “We launched UberEats about seven months ago in Toronto and the reception has been amazing.
“Customers rave about the service . . . It felt like the natural place to launch this app.” Among the new changes in Toronto, hours of delivery will now run from 10 a.m. to 10 p.m., seven days a week, rather than its previous operating hours of 11 a.m. to 2 p.m.
Uber is also unveiling a stand-alone UberEats app exclusively for the city that requires users to download a new program to access the expanded menu.
With the changes, customers will still be able to tap into Uber’s existing short list of menu items — a service it will now call “Instant Delivery.”
Food off the longer menu will take a bit more time to arrive, as it will be prepared on the spot. Generally food will show up in less than 45 minutes, Cheung said.
Uber’s expansion marks the latest change for the rapidly evolving fooddelivery industry after global company Just Eat acquired Canadian rival Orderit.ca over the summer.
UberEats launched in the United States in August 2014 and has operated in 12 cities.
Uber has also been expanding into other areas of delivery in the U.S., where UberRush ships packages and other goods.