Toronto Star

Sign off your device and make real change in the world

- NICK KOSSOVAN Nick Kossovan is the Customer Service Profession­als Network’s director of social media.

Here’s the scene: While stirring his Starbucks coffee with a plastic stir stick, he scrolls through his Twitter feed. He likes a few tweets that insult climate change deniers and retweets a tweet with a link to an article outlining how climate change will significan­tly raise sea levels by 2050. I hate climate change deniers, he thinks to himself as he tosses his plastic stir stick into the trash and places a plastic lid on his coffee. He then walks to his SUV, parked in front idling.

Classic digital engagement of “do as I say, not as I do.”

Token display on social media has become so common it’s often seen as platitude and labelled as virtue signalling, implying an individual, company, or organizati­on doesn’t genuinely believe in the cause they publicly support — their agenda is to look good. It’s a form of hypocrisy that’s existed since the dawn of civilizati­on.

Social media has made it easy to voice an opinion about a particular cause without having to take to the streets or take any personal risks or substantiv­e action.

Many people think retweeting a hashtag, posting a picture on Instagram wearing a pink shirt for #PinkShirtD­ay, or temporaril­y adding a rainbow-coloured frame to their Facebook profile picture is meaningful social-political activism, when actually it’s “digital vanity” — making a statement because you reckon it’ll garner approval.

The need for social acceptance is a powerful drug. Yes, you do care what others think of you. Social media is where we seek attention, digital applause, and reinforcem­ent of our beliefs. Virtue signalling, facilitate­d by social media, achieves this ego feeding in an almost eloquent fashion.

Social media = look at me! So, is virtue signalling bad or good?

It’s complicate­d. On the one hand, broadcasti­ng ideals and values is good — it creates awareness. On the other hand, virtue signalling goes wrong when such broadcasti­ng becomes a behaviour pattern. It’s said we live in an age of outrage. In itself, outrage has never addressed any social issue. #OccupyWall­Street didn’t end bad business practices or redistribu­te wealth.

Tweeting your outrage of homelessne­ss while walking past a homeless person asking for change as you head to meet friends for drinks accomplish­es nothing other than making you feel good about yourself.

If a large percentage of people expressing their support for a cause, solidarity, or outrage on social media platforms took meaningful action, imagine how different our world would look. It’s easy to be outraged over food insecurity and expect something to be done on a government level rather than to go out and purchase groceries for a local food bank. Offline action is increasing­ly becoming a rarity.

Retweets, likes and comments define social media success. It’s all ego-stroking that does nothing meaningful to change the world. For that to happen, you need to sign off from your device and go into the real world to #BeTheChang­e.

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