ACTS OF KINDNESS

While passenger feedback shows the very worst of the TTC, it also provides a glimpse into moments of compassion and kindness.

TTC riders filed more than 2,760 compliments in 2023. The TTC’s Green said about 10 unsolicited compliments come in each day.

One described a driver that, seeing riders waiting outside for a bus going west after theirs had been delayed due to snow, told them all to come in his bus to stay warm while he talked to his coworkers to figure out a way to help. The driver risked getting stuck in the snow to drive a detoured route, allowing his original passengers and the new ones to get to their destinations.

“It would’ve been a waaaay longer wait and I was planning to walk the 2-3 hour trek!! A true Torontonian hero in my books!” wrote the passenger. “Thank you Steve !!!! ”

I was dumped by the previous short turn bus by a very rude driver (whom I submitted a complaint about). The next bus driver of the 34 Eglinton bus was lovely. I was confused as to where I was and she was beyond helpful, looking out for where I needed to get off. I wish I had her name because she was so kind and such a contrast to the jerk who drove the previous bus. 34 EGLINTON EAST ON MARCH 6 AT 12:19 P.M.

110 ISLINGTON SOUTH ON MARCH 16 AT 5:28 P.M.

The driver was so thoughtful. He ensured an elderly passenger boarded first and told her where a seat was available. He waited on others crossing the street to catch the bus.

47 LANSDOWNE ON MARCH 16 AT 5:18 P.M.

I would like to thank this driver very much. My son has autism and is very much a bus enthusiast. Since it’s March break we have been out in the park every day this week. When the driver sees my son is so captivated by the bus he stops to wave and gives him a little honk. This means the world to him. Please thank him and give him my best. God bless.