RUDE, CRUDE AND LEWD
The second most significant area of complaints was “discourtesy,” which encompasses everything from a curt driver to ones that riders say were racist, sexist, ableist and had them in tears. More than 6,690 people filed complaints in this category throughout 2023.
Those who wrote in with complaints described transit operators swearing at other drivers on the road, yelling at passengers who were struggling to communicate with language barriers, not kneeling the bus for people with disabilities or screaming at them, and assuming an Indigenous man attempting to board a bus had alcohol in his energy drink.
Multiple riders wrote in after a driver allegedly “lashed out and shamed” a woman who asked for the distance between the
52 LAWRENCE WEST ON NOV. 4 AT 10:42 A.M.
An extremely rude driver. Was watching me running crossing the street and as I was pressing the button to open the doors he ignored me completely. Then took off. There was still enough time for the lights for me to get on the streetcar and a dozen of people to get off of it. It happens a lot and you guys should really step up your customer service. It would not be tolerated in any other industry. So unprofessional.
509 HARBOURFRONT ON MARCH 3 AT 1:46 P.M.
9 BELLAMY ON MARCH 5 2023 AT 4:21 P.M.
vehicle’s current location and Bathurst Street, calling her “stupid” and berating other passengers who stood up for her.
“The driver was being extremely misogynist,” one person wrote of the incident.
One student from Sir Wilfrid Laurier Collegiate Institute complained after their friend, who is12 years old, was accused of lying about his age and kicked off the bus.
“My friend is a short brown boy who is very obviously young,” the student wrote. “Minutes later, the bus driver gets to the stop near the train tracks … and sees a brown kid running to catch the bus. He stops the bus, opens the doors and waits for the kid to get close, then shuts the doors, laughs and the kid starts to beg him to open the doors, and the bus driver tells him to F off.”
Repeatedly slammed on brakes and gas. Made ride uncomfortable for many passengers, especially those standing, who were jostled around constantly. An elderly man asked why he drives so aggressively and he told the man to f--- off.
The operator almost hit the passenger’s head when pulling up to the curb, the passenger told the operator. The operator said ‘next time I won’t f---ng miss’ The operator told her to ‘shut the f---up.’
52 LAWRENCE WEST ON NOV. 4 AT 10:42 A.M.
Bus 79B (1398). Older woman was running for the bus and almost at the stop as I was exiting the bus. Driver quickly shut the doors before she could reach them and drove off, causing the woman to trip and fall. Driver saw her fall, as we stopped briefly, before speeding off again. I checked on her. Luckily she wasn’t severely injured but the driver saw it all and did nothing.
79 SCARLETT ROAD ON NOV. 1 AT 8:29 P.M.
You TTC drivers should really avoid water holes so that pedestrians don’t get showered while walking on the streets. This is not the first time I get showered while walking. Some drivers slow down but I highly doubt that most drivers do not care.
The bus driver was very rude and disrespectful, he was being very unpleasant towards me.
As a woman travelling alone, it was a scary situation for me, and I would think twice before taking the TTC by myself again.
68 WARDEN ON NOV. 21 AT 9:16 P.M.