Cus­tomers left out of loop as Leon’s closes in Cold­brook

Yar­mouth lo­ca­tion says its store re­mains open for busi­ness

Tri-County Vanguard - - News - SARA ERICSSON SALTWIRE NET­WORK

Leon’s closed in Cold­brook on Jan. 4 and cus­tomers said they’d been left with­out in­for­ma­tion other than a phone num­ber to call for in­for­ma­tion re­gard­ing their ac­tive or­ders.

David and Joanne DeMille of Yar­mouth drove up Jan. 4 af­ter pur­chas­ing a head­board for their bed over the phone on Jan. 3.

The Yar­mouth lo­ca­tion didn’t stock the item so they were in­structed to drive to Cold­brook. When they ar­rived about 11:30 a.m., they saw a sign on the door that read, “At­ten­tion: Leon’s Fur­ni­ture has closed this lo­ca­tion. To in­quire on any out­stand­ing or­ders please con­tact: Leon’s Fur­ni­ture Dart­mouth.”

“We called, we heard the record­ing, then we pressed zero and no one an­swered,” said Joanne.

Kings County News also called the Dart­mouth lo­ca­tion’s phone num­ber and re­mained on the line a short time be­fore the call dis­con­nected with­out an an­swer.

David DeMille said he sus­pected some­thing was up when they called the store that morn­ing and didn’t re­ceive an an­swer. But they drove there any­way – a drive that took them 2.5 hours. Out­side the closed store he said they were “not go­ing any­where” un­til they got more in­for­ma­tion on their pur­chase.

“We’re not happy hav­ing driven this dis­tance (to) get this kind of news – they don’t tell you any­thing, other than this phone num­ber,” he said. “I hope af­ter com­ing this far we’ll be able to get what we came for.”

Sev­eral cars en­tered and left the park­ing lot around noon af­ter news of the store’s clo­sure be­gan spread­ing around so­cial me­dia. The Bridge­wa­ter lo­ca­tion also had a sign posted say­ing it has closed.

Digby res­i­dent David Farstad also trav­elled to Cold­brook the morn­ing of Jan. 4 af­ter he was in­structed to drive to the store to re­ceive a re­fund.

“When I found out, I just thought, ‘well, that’s $250 that’s gone.’ But that isn’t any­thing new nowa­days, with stores clos- ing,” he said. “I just want to get my money back.”

Peter Moore­house is the chief ex­ec­u­tive of­fi­cer at Bet­ter Busi­ness Bureau, serv­ing the At­lantic prov­inces, and said it’s not un­com­mon for com­pa­nies “to do busi­ness right up un­til the very mo­ment they close their doors … with­out a whole lot of warn­ing – es­pe­cially around the hol­i­days, when the main rea­son is to grab as much rev­enue … as they can, and pos­si­bly stay open.”

At­lantic area based Bet­ter Busi­ness Bureau spokes­woman Kristin Matthews con­firmed the or­ga­ni­za­tion re­ceived six com­plaints about the Cold­brook store in the last three years, in­clud­ing three from within the past 12 months, and the two reg­is­tered cus­tomer re­views both gave the store one out of five stars.

Moore­house said he “hopes and trusts” that Leon’s will hon­our its or­ders, re­turns and war­ranties to cus­tomers due to the chain’s “longevity,” and said he ex­pects in­for­ma­tion will soon be­come clearer for af­fected cus­tomers.

“I don’t think the peo­ple caught up in this sit­u­a­tion will have to wait long,” he said.

“I would hope and trust that the busi­ness will do right by the cus­tomers they have sold to.”

Leon’s had not re­sponded to Kings County News’ re­quests for com­ment as of press time.

In Yar­mouth, the Leon’s lo­ca­tion posted this on its Face­book on Jan. 4: “The Leon’s in Yar­mouth posted this mes­sage to cus­tomers on its Face­book page on Jan. 4: ‘We would like to take this op­por­tu­nity to in­form ev­ery­one that our lo­cally owned and op­er­ated Leon’s in Yar­mouth is open for busi­ness and will remain open for many years to come, as will the Leon’s cor­po­ra­tion as a whole. We apol­o­gize for any in­con­ve­nience the cus­tomers of the Cold­brook and Bridge­wa­ter lo­ca­tions have en­coun­tered. Please do not hes­i­tate to reach out to us with any ques­tions or con­cerns you may have.”

SARA ERICSSON

David and Joanne DeMille of Yar­mouth pur­chased a head­board Jan. 3. They ar­rived at the store in Cold­brook on Jan. 4 af­ter driv­ing 2.5 hours, and said they’d re­ceived no in­for­ma­tion on their or­der. “We’re not happy hav­ing driven this dis­tance (to) get this kind of news – they don’t tell you any­thing,” said David.

SARA ERICSSON

Digby res­i­dent David Farstad trav­elled to Leon’s in Cold­brook to re­ceive a re­fund on this pur­chase, and found the store closed when he ar­rived.

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