Customers left out of loop as Leon’s closes in Coldbrook
Yarmouth location says its store remains open for business
Leon’s closed in Coldbrook on Jan. 4 and customers said they’d been left without information other than a phone number to call for information regarding their active orders.
David and Joanne DeMille of Yarmouth drove up Jan. 4 after purchasing a headboard for their bed over the phone on Jan. 3.
The Yarmouth location didn’t stock the item so they were instructed to drive to Coldbrook. When they arrived about 11:30 a.m., they saw a sign on the door that read, “Attention: Leon’s Furniture has closed this location. To inquire on any outstanding orders please contact: Leon’s Furniture Dartmouth.”
“We called, we heard the recording, then we pressed zero and no one answered,” said Joanne.
Kings County News also called the Dartmouth location’s phone number and remained on the line a short time before the call disconnected without an answer.
David DeMille said he suspected something was up when they called the store that morning and didn’t receive an answer. But they drove there anyway – a drive that took them 2.5 hours. Outside the closed store he said they were “not going anywhere” until they got more information on their purchase.
“We’re not happy having driven this distance (to) get this kind of news – they don’t tell you anything, other than this phone number,” he said. “I hope after coming this far we’ll be able to get what we came for.”
Several cars entered and left the parking lot around noon after news of the store’s closure began spreading around social media. The Bridgewater location also had a sign posted saying it has closed.
Digby resident David Farstad also travelled to Coldbrook the morning of Jan. 4 after he was instructed to drive to the store to receive a refund.
“When I found out, I just thought, ‘well, that’s $250 that’s gone.’ But that isn’t anything new nowadays, with stores clos- ing,” he said. “I just want to get my money back.”
Peter Moorehouse is the chief executive officer at Better Business Bureau, serving the Atlantic provinces, and said it’s not uncommon for companies “to do business right up until the very moment they close their doors … without a whole lot of warning – especially around the holidays, when the main reason is to grab as much revenue … as they can, and possibly stay open.”
Atlantic area based Better Business Bureau spokeswoman Kristin Matthews confirmed the organization received six complaints about the Coldbrook store in the last three years, including three from within the past 12 months, and the two registered customer reviews both gave the store one out of five stars.
Moorehouse said he “hopes and trusts” that Leon’s will honour its orders, returns and warranties to customers due to the chain’s “longevity,” and said he expects information will soon become clearer for affected customers.
“I don’t think the people caught up in this situation will have to wait long,” he said.
“I would hope and trust that the business will do right by the customers they have sold to.”
Leon’s had not responded to Kings County News’ requests for comment as of press time.
In Yarmouth, the Leon’s location posted this on its Facebook on Jan. 4: “The Leon’s in Yarmouth posted this message to customers on its Facebook page on Jan. 4: ‘We would like to take this opportunity to inform everyone that our locally owned and operated Leon’s in Yarmouth is open for business and will remain open for many years to come, as will the Leon’s corporation as a whole. We apologize for any inconvenience the customers of the Coldbrook and Bridgewater locations have encountered. Please do not hesitate to reach out to us with any questions or concerns you may have.”
David and Joanne DeMille of Yarmouth purchased a headboard Jan. 3. They arrived at the store in Coldbrook on Jan. 4 after driving 2.5 hours, and said they’d received no information on their order. “We’re not happy having driven this distance (to) get this kind of news – they don’t tell you anything,” said David.
Digby resident David Farstad travelled to Leon’s in Coldbrook to receive a refund on this purchase, and found the store closed when he arrived.