Cus­tomers left out of loop as Leon’s closes in Cold­brook

Valley Journal Advertiser - - FRONT PAGE - SARA ERIC­S­SON KINGSCOUNTYNEWS.CA

Leon’s has closed in Cold­brook, and cus­tomers are say­ing they’ve been left with no in­for­ma­tion other than a phone num­ber to call for in­for­ma­tion re­gard­ing their ac­tive or­ders.

David and Joanne DeMille, of Yar­mouth, drove up Jan. 4 af­ter pur­chas­ing a head­board for their bed over the phone on Jan. 3.

The Yar­mouth lo­ca­tion doesn’t stock the item, so they were in­structed to drive to Cold­brook. When they ar­rived around 11:30 a.m., they saw a sign on the door that read, “At­ten­tion: Leon’s Fur­ni­ture has closed this lo­ca­tion. To en­quire on any out­stand­ing or­ders please con­tact: Leon’s Fur­ni­ture Dart­mouth.”

“We called, we heard the record­ing, then we pressed zero and no one an­swered,” said Joanne DeMille.

Kings County News called the Dart­mouth lo­ca­tion’s phone num­ber at noon and re­mained on the line for one minute be­fore the call disconnected with­out an an­swer.

David DeMille said he sus­pected some­thing when they called the store in the morn­ing and re­ceived no an­swer, but they drove up any­way — a drive that took them 2.5 hours. He says they “are not go­ing any­where” un­til they get more in­for­ma­tion on their pur­chase.

“We’re not happy hav­ing driven this dis­tance (to) get this kind of news — they don’t tell you any­thing, other than this phone num­ber,” he said.

“I hope af­ter com­ing this far we’ll be able to get what we came for.”

Sev­eral cars en­tered and left the park­ing lot around noon af­ter news of the store’s clo­sure be­gan spread­ing around so­cial me­dia. The Bridge­wa­ter lo­ca­tion also has a sign posted say­ing it has closed.

Digby res­i­dent David Farstad also trav­eled to Cold­brook Jan. 4 af­ter he was in­structed to drive to the store to re­ceive a re­fund.

“When I found out, I just thought, ‘well, that’s $250 that’s gone.’ But that isn’t any­thing new nowa­days, with stores clos­ing,” he said.

“I just want to get my money back.”

Peter Moore­house is the chief ex­ec­u­tive of­fi­cer at Bet­ter Busi­ness Bureau Serv­ing the At­lantic Prov­inces and said it’s not un­com­mon for com­pa­nies “to do busi­ness right up un­til the very mo­ment they close their doors … with­out a whole lot of warn­ing — es­pe­cially around the hol­i­days, when the main rea­son is to grab as much rev­enue… as they can, and pos­si­bly stay open.”

BBB Serv­ing the At­lantic Prov- inces spokesper­son Kristin Matthews confirmed the or­ga­ni­za­tion re­ceived six com­plaints about the Cold­brook store in the last three years, in­clud­ing three from within the past 12 months, and that the two reg­is­tered cus­tomer re­views both gave the store one out of five stars.

Moore­house said he “hopes and trusts” that Leon’s will hon­our its or­ders, re­turns and war­ranties to cus­tomers due to the chain’s “longevity,” and said he ex­pects in­for­ma­tion will soon be­come clearer for af­fected cus­tomers.

“I don’t think the peo­ple caught up in this sit­u­a­tion will have to wait long,” he said.

“I would hope and trust that the busi­ness will do right by the cus­tomers they have sold to.”

As of press time, Leon’s has not re­sponded to Kings County News’ re­quests for com­ment.

SARA ERIC­S­SON

Digby res­i­dent David Farstad trav­eled to Leon’s in Cold­brook to re­ceive a re­fund, and found the store closed when he ar­rived.

SARA ERIC­S­SON

Bet­ter Busi­ness Bureau Serv­ing the At­lantic Prov­inces CEO Peter Moore­house said it’s not un­com­mon for com­pa­nies “to do busi­ness right up un­til the very mo­ment they close their doors.”

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