FIRMS LOWER VOLUME ON INTERNET TROLLS
Online companies’ new measures target abusive users
NEW YORK — Mix blatant bigotry with poor spelling. Add a dash of ALL CAPS. Top it off with a violent threat. And there you have it: A recipe for the worst of online comments, scourge of the Internet.
Blame anonymity, blame politicians, blame human nature. But a growing number of websites are reining in the Wild West of online commentary. Companies including Google and the Huffington Post are trying everything from deploying moderators to forcing people to use their real names in order to restore civil discourse. Some sites, such as Popular Science, are banning comments altogether.
The efforts put sites in a delicate position. User comments add a lively, fresh feel to videos, stories and music. And, of course, the longer visitors stay to read the posts, and the more they come back, the more a site can charge for advertising.
What websites don’t want is the kind of off- putting nastiness that spewed forth under a recent CNN. com article about the Affordable Care Act.
“If it were up to me, you progressive libs destroying this country would be hanging from the gallows for treason. People are awakening though. If I were you, I’d be very afraid,” wrote someone using the name “JBlaze.”
YouTube, which is owned by Google, has long been home to some of the Internet’s most juvenile and grammatically incorrect comments. The site caused a stir last month when it began requiring people to log into Google Plus to write a comment. Besides herding users to Google’s unified network, the company says the move is designed to raise the level of discourse in the conversations that play out under YouTube videos.
One such video, a Cheerios commercial featuring an interracial family, met with such a barrage of racist responses on YouTube in May that General Mills shut down comments on it altogether.
“Starting this week, when you’re watching a video on YouTube, you’ll see comments sorted by people you care about first,” wrote YouTube product manager Nundu Janakiram and principal engineer Yonatan Zunger in a blog post
It’s not so much that our offline lives are going online, it’s that our offline and online lives are more integrated.
MARK LASHLEY
PROFESSOR OF COMMUNICATIONS AT LA SALLE UNIVERSITY IN PHILADELPHIA.
announcing the changes. “If you post videos on your channel, you also have more tools to moderate welcome and unwelcome conversations. This way, YouTube comments will become conversations that matter to you.”
Anonymity online has been eroding in recent years. On the Internet, many people may know not only your name, but also your latest musings, the songs you’ve listened to, your job history, who your friends are and even the brand of soap you prefer.
“It’s not so much that our offline lives are going online, it’s that our offline and online lives are more integrated,” says Mark Lashley, a professor of communications at La Salle University in Philadelphia.
“As more people go online and we put more of our lives online, we should be held accountable for things we say.”
Nearly three- quarters of teens and young adults think people are more likely to use discriminatory language online or in text messages than in face to face conversations, according to a recent poll from The Associated Press- NORC Center for Public Affairs Research and MTV.
Huffington Post is also clamping down on vicious comments.
In addition to employing 40 human moderators who sift through readers’ posts for racism, homophobia, hate speech and the like, the AOL- owned news site is also chipping away at anonymous commenting. Previously, anyone could respond to an article posted on the site by creating an account, without tying it to an email address. Last fall, HuffPo began requiring people to verify their identity by connecting their accounts to an email address.
“We are reaching a place where the Internet is growing up,” says Jimmy Soni, managing editor of HuffPo.
“These changes represent a maturing ( online) environment.”