Waterloo Region Record

Who wants to be a ninja? Job titles get a rebranding

Companies hire for ‘data wranglers’ and ‘growth hackers’ in the race for talent


Financial-services firm OneAmerica has been around since 1877. To freshen its image with young recruits, it recently came up with a new title for a dataanalys­t job: data wrangler.

Among younger workers, “the perception of the industry is that we’re old and crotchety,” said Todd Shock, vice president of data and analytics at the Indianapol­is company. The newfangled title, on the other hand, suggests agility and willingnes­s to take risks, he argued.

“If I can put ‘data wrangler’ on a guy’s business card, and that’s what gets him here and excited, why not?” he said.

As the workplace changes, more companies are sprucing up job titles as a way to attract talent in a tight labor market. According to a 2018 survey by compensati­on consulting firm Pearl Meyer, 40% of firms said they use titles to attract prospectiv­e employees, up from 31% in 2009.

In the aftermath of the global recession a decade ago, many firms tried to sweeten job offers through title inflation, tacking on words like “executive” or “vice president” in lieu of more cash. These days, said Rebecca Toman, vice president of Pearl Meyer’s survey business unit, firms are using titles to show “you can have an impact or make a difference,” especially for younger workers.

The standard “human resources” title, for example, has increasing­ly been replaced as companies seek to pitch the role as one more focused on employee well-being. In the past four years, the percentage of job postings seeking “head of people” has jumped more than

threefold, according to job site Indeed.com.

Meanwhile, ads seeking ninjas or rock stars—think “customer service ninja” or “sales rock star”—also have shot up.

Joe Hill, 39, recently worked as a “developer evangelist” at a Virginia-based web applicatio­n firm, helping educate potential clients about the company’s products.

He said the term made him laugh, given that he once planned to become a minister. But he also said he thought it spoke to deeper desires among today’s job seekers: “I want a job to mean something.”

While some changes in title amount to merely a rebranding, some businesses are establishi­ng new roles to reflect changing workplace mores. More companies, including tech firms such as Salesforce Inc., now have a chief ethics officer, for instance.

The job is a twist on the traditiona­l chief compliance role, focused more on helping companies navigate the complex terrain of how their business intersects with society and politics than just complying with regulation.

Paul Wolfe, Indeed.com’s senior vice president of human resources, said the trend runs the risk of narrowing the applicant

pool because many job seekers— particular­ly older ones—might not search more out-of-the-box terms as they scour job listings. Mr. Wolfe also cautioned that workers with more atypical sounding titles on their résumés may find it more challengin­g to translate their work experience to new prospectiv­e employers.

Still, Mr. Wolfe noted that Indeed.com hires “recruitmen­t evangelist­s,” a title he said reflects the “passion and energy we want someone to exude in the role.”

Many businesses using more distinctiv­e titles argue they can attract the right candidates. At San Francisco-based print company Scalable Press, marketing head Julia Li is hiring for a “growth hacker,” a title that has gained popularity among startups in recent years. She said she is seeking candidates with less traditiona­l marketing background­s. “If someone self-identifies as a growth hacker, they typically come with a different skill set: more of a technical background, not afraid to break a few eggs,” she said.

Some argue that rethinking titles can give jobs the dignity they deserve.

In Philadelph­ia, Oliver Frazier, 71, runs a chain of shoeshine stands with the help of around a dozen “shine artists,” as he calls them, who dress in jackets and ties. “They used to call us shoeshine boys,” he said. “I wanted to change that image.”

Identifyin­g his workers as “artists” lets him charge customers a premium, he added.

Expect more companies to allow employees a say in what their titles ultimately look like, experts say.

According to Pearl Meyer’s survey, 6% of firms give employees wide latitude in establishi­ng their working title, up from 3.6% in 2009.

“If you define your own title, you start taking ownership a lot more immediatel­y,” said Thomas Schoenfeld­er, senior vice president at human-resources consulting firm Caliper.

Chris Farley, 43, did just that in a recent job, giving himself the title of “public-relations ninja” while working for a Minnesotab­ased gaming company. “I’ve always been one to push the envelope,” said Mr. Farley, who found the title to be a good icebreaker. “I just wanted to be a little creative.”

 ?? GABBY JONES BLOOMBERG FILE PHOTO ?? Firms today are using job titles to show “you can have an impact,” especially for younger workers.
GABBY JONES BLOOMBERG FILE PHOTO Firms today are using job titles to show “you can have an impact,” especially for younger workers.

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