HOW TO CHOOSE A REPAIR SHOP
Understand the different services facilities offer, do your research and check reviews
Oh, the wonderful business of auto repair — dealerships, independent repair shops and what are commonly known as “quick lube” places. Drive in any big city and you'll have a combination of these within a few major intersections. So, how do you choose, and what's the difference between them, anyway?
Whether you've fired your regular auto service facility or are just shopping for your first, what do you do?
According to just about any survey from the last decade or so, the reasons for looking usually boil down to price, time, and repair reliability. Either your ex-garage charged you too much in your opinion, took too long to fix something, or provided a repair that didn't last. Your search could be prompted by a neutral condition such as a move to a new community.
You can do a standard webbased search and check reviews and comments if shops have a social media presence, but if you're going to trust your wallet and safety to any repair business you need to dig a little deeper.
Auto service shops belong to two categories: full-mechanical and general-repair shops. The dealership and many independent repair shops (your local garage or Canadian Tire, Midas, etc.) are typically full-mechanical shops. They need to employ licensed automotive service technicians — not every technician has to be licensed but they will have at least one, while others are apprentices working under his or her supervision.
Full-mechanical repair shops can also properly inspect your vehicle because they are trained to diagnose and repair all components including major safety systems such as steering, suspension and brakes. They can provide a true overview of how your ride is doing. Be aware that some shops don't have any licensed technicians yet they still operate as a mechanical shop; you're taking a risk in having a vehicle serviced there. It's no different than people who drive without a licence – they might do it, but it's not legal.
Do you have to bring your vehicle to the dealership for service, especially when your ride is still under warranty? No, you don't have to feel like you're held ransom by the manufacturer – but if you like working with your dealer, then by all means, take it to them.
One benefit of going to the dealer, however, is that they have supporting documents readily available in case of a warranty claim; they can also do recalls or OEM software updates.
A properly licensed independent repair shop will meet requirements in order for their work to support your manufacturer's warranty. Primarily, this involves using quality parts and recording proper VIN and odometer information on their invoices. Good independent shops encourage continuing education for their techs (there are learning opportunities beyond what the manufacturers provide for their dealerships), and they are up-to-date with their diagnostic tools.
Downsides to the independent repair shops are that some lack structure in client service, human resources management and business leadership; some independent repair shops also don't have access to proper
OEM software or they don't use a reliable software to manage their business (including keeping track of invoices, client information and inventory).
General repair shops (e.g.
Mr. Lube, Costco, etc.) can do what is often deemed as “light” service such as oil changes, tires, filters, wiper blades and fluids. The benefit to these shops is that they are convenient, with multiple locations in the city, they promote fast service, and most general repair shops' workmanship supports the manufacturer's warranty. However, they aren't trained to diagnose or repair mechanical and electrical issues.
You have lots of choice in terms of where you bring your vehicle in for service, but it's important to understand that not all shops offer the same services or the same expertise, so it's not fair to compare shops simply based on price. Are you interested in having your vehicle fully inspected, or are you pressed for time? Do you care about value and service, or are you interested in the cheapest price? Do you want to maintain your vehicle, or do you want to just fix what's broken?
Whatever your preference is, there's a shop out there that's right for the job.