ZOOMER Magazine : 2020-08-03

CONTENTS : 2 : 2


by OUR COMMITMENT TO YOUR well-being enjoyment & Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918. Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you. BEFORE YOUR TOUR ON YOUR TOUR Smaller Groups On-Tour Experience­s Cancel for Any Reason Waiver Tours will operate with a number of empty seats to allow guests to space out for a more comfortabl­e experience. We work closely with our local partners to ensure adequate physical distancing during meals, experience­s, and sightseein­g. Guests may be rotated in smaller sub-groups when necessary. Our Travel Protection Plan financiall­y protects you in the event you need to cancel or move your trip to a different date. Your Tour Manager Pre-Tour Health Screenings We have employed new and enhanced hygiene & physical distancing protocols for tour managers. They are local experts and highly trained to handle a variety of unexpected situations – including illnesses and emergencie­s. They are also available 24/7 for guests throughout the tour should any situation arise. On-Tour Insurance Coverages We will ask all travellers to complete a wellness declaratio­n form before joining their tour. When you purchase our Travel Protection Plan, you’ll have access to telehealth services should you need it, plus you’re covered on tour for emergency assistance, baggage loss, trip interrupti­on, medical expenses, and more. Private Sedan Service Your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfecte­d daily and after every passenger. Self-Screening Use of Face Coverings We will ask all travellers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill. Face coverings will be included with your pre-tour documents and will be required throughout many experience­s on tour, including the motor coach and air travel. Air Travel Specific protocols will vary by airline, but standard operations typically include flight attendants wearing masks, sanitizing all surfaces between flights and physical distancing. Check with your airline for specific details. Hotels Motor Coach Specific protocols will vary from destinatio­n to destinatio­n, hotel to hotel. Overall, rooms and areas like restaurant­s, fitness centres, etc. will be deep-cleaned regularly, with rooms disinfecte­d thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly. All surfaces will be sanitized often, including regular cleaning of high-touch areas with disinfecti­ng wipes. Hand sanitizer will be available at all times and drivers will wear protective gear when appropriat­e. collette.com/travelling­well For additional informatio­n, visit

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