Chinese Internet giant Alibaba opened a hotel with artificial intelligence (AI) and robots on December 18, automating a series of procedures like check-in, lighting control and room service.
Flyzoo Hotel in Hangzhou, capital of east China’s Zhejiang Province, where Alibaba is headquartered, is known as the company’s first “future hotel.”
Customers can check in by simply scanning their faces. The facial recognition system also enables customers to use their faces to open doors and access other hotel services.
Users can also control the light- ing, television and curtains in the room via Alibaba’s voice-activated digital assistant, while robots are deployed to serve food, cocktails and coffee.
In addition, hotel booking and check-out can be done with a few clicks on a smartphone through an app.
“The Ai-based solution can help customers save time and relieve hotel employees from repetitive work,” said Wang Qun, CEO of Flyzoo Hotel.