AI Ho­tel

Beijing Review - - THIS WEEK ECONOMY -

Chi­nese In­ter­net giant Alibaba opened a ho­tel with ar­ti­fi­cial in­tel­li­gence (AI) and robots on De­cem­ber 18, au­tomat­ing a se­ries of pro­ce­dures like check-in, light­ing con­trol and room ser­vice.

Fly­zoo Ho­tel in Hangzhou, cap­i­tal of east China’s Zhe­jiang Province, where Alibaba is head­quar­tered, is known as the com­pany’s first “fu­ture ho­tel.”

Cus­tomers can check in by sim­ply scan­ning their faces. The fa­cial recog­ni­tion sys­tem also en­ables cus­tomers to use their faces to open doors and ac­cess other ho­tel ser­vices.

Users can also con­trol the light- ing, tele­vi­sion and cur­tains in the room via Alibaba’s voice-ac­ti­vated dig­i­tal as­sis­tant, while robots are de­ployed to serve food, cock­tails and cof­fee.

In ad­di­tion, ho­tel book­ing and check-out can be done with a few clicks on a smart­phone through an app.

“The Ai-based solution can help cus­tomers save time and re­lieve ho­tel em­ploy­ees from repet­i­tive work,” said Wang Qun, CEO of Fly­zoo Ho­tel.

Newspapers in English

Newspapers from China

© PressReader. All rights reserved.