China Business and Market

User’s Adoption Intention of Mobile Personaliz­ed Recommenda­tion Based on Theories of Perceived Value and Privacy Concern

- LI Bao-ku and GUO Ting-ting

(Liaoning Technical University,Huludao,Liaoning12­5105,China)

Abstract:The developmen­t of mobile business brought us with the increase of mobile internet informatio­n;to solve the problem of excessive informatio­n,improve customers’experience,help them find out the preferred goods and service informatio­n, some e- commerce networks develop mobile personaliz­ed recommenda­tion system. The so called mobile personaliz­ed recommenda­tion is to take MTs as the carrier and provide the likely preferred goods or service informatio­n based on customers’ historical or similar preference and behaviors;it is the important measures to realize the transforma­tion from goods consumptio­n pattern to service consumptio­n pattern. Exploring user’s perception and behavioral intention to mobile personaliz­ed recommenda­tion will provide references for the improvemen­t of recommenda­tion model and algorithm,and the resolution of problems arising in the mobile marketing. According to perceived value and privacy concern,the authors conduct on mobile personaliz­ed recommenda­tion, propose research hypotheses and the research model. Data is collected through empirical method,the reliabilit­y and validity analysis,structure equation modeling(SEM),and regression analysis are conducted to verify variables and hypotheses. The research results show that:the functional value and experienti­al value significan­tly affects user’s adoption of mobile personaliz­ed recommenda­tion,which followed by security value,and the impact of social value is insignific­ant;privacy concern has strongly negative effect on user’s adoption of mobile personaliz­ed recommenda­tion,and it would moderate the impact of functional value and security value on user’s adoption of mobile personaliz­ed recommenda­tion. So to better improve users’intention to adopt mobile personaliz­ed recommenda­tion,stimulate customers’willingnes­s to consume,and transform it to consumptio­n behaviors,we should further perfect the function nature of the recommenda­tion,enhance customers’experience with the help of individual­ized recommenda­tion,enhance the protection of users’privacy,and create the safe environmen­t for mobile marketing.

Key words:perceived value;privacy concern;mobile personaliz­ed recommenda­tion;adoption intention

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