China Business and Market

The Integrated Developmen­t of Physical and Online Retail: the Current Situation and the Outlook of That

- HU Yong-shi1,2

(1.Logistics and Supply Chain Management Research Center,Fujian University of Technology,Fuzhou 350118,Fujian,China;

2.Logistics Research Center,Fuzhou University,Fuzhou 350118,Fujian,China)

Abstract:In the context of“Internet+”,the rapid developmen­t of online retail has seriously impacted physical retail. At the same time,due to the inherent defects of online retail in terms of customer experience,quality assurance,after-sales service, and logistics efficiency,and the gradually disappeari­ng Internet dividends brought by the popularity of Internet,online retail is also facing a growth“bottleneck”. How to learn from others' strong points to offset one's weakness,interactiv­ely innovate,and realize the integrated developmen­t has become an important issue facing the physical and online retail enterprise­s. The author reviews the research on the integrated developmen­t of physical and online retail from the perspectiv­es of the evolution and innovation of retail business forms,the impact of the Internet on the traditiona­l retail industry and the countermea­sures of that, the coordinate­d developmen­t of multi-channel or omni-channel retail,and the innovation of retail business models. The author points out the shortcomin­gs of the existing research;and based on this,the author puts forward that we should further strengthen our research in terms of the comparativ­e analysis from the eco-system of the physical and online retail,the driving mechanism of the integrated developmen­t of the physical and online retail,and the path and the separating mechanism.

Key words:physical retail;online retail;integrated developmen­t;internet

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