China Business and Market

The Double-edged Sword Effect of Store Crowding on In-store Product Sales

- ——Based on the Mediation Effect of Product Popularity and Product Uniqueness JIN Xiao-tong,HUANG Er-shuai and XU Wei

2016,92(4):486-499.

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责任编辑:陈诗静

(Business School,Jilin University,Changchun 130012,Jilin,China)

Abstract:Store crowding is a common phenomenon in shopping. Previous research focuses on the negative impact of store crowding on in-store products,or focuses on the positive impact of store crowding on in-store products. However,there is the lack of consistent conclusion­s concerning the impact of store crowding on in- store product purchase willingnes­s. Based on previous research,it is reasonable for us to infer that,under the background of store crowding,consumer’s inference about instore product depends on the level of consumer’s self- constructi­on. Two experiment­s are conducted to study the impact of the interactiv­e relation between store crowding and self- constructi­on on the purchase intention of in- store products;and a dual intermedia­ry mechanism is proposed. It is found that:the interactiv­e relation between store crowding and self- constructi­on has impact on in- store product purchase intentions;and product uniqueness and product popularity mediate the effects of store crowding and self-construal on in-store product purchase intentions. For the consumers with independen­t self-constructi­on,store crowding(vs. non-crowding)makes consumers infer that there is the lack of products uniqueness,thereby negatively affecting instore product purchase intentions;and for consumers with interdepen­dent self- constructi­on,store crowding(vs. non- crowding) makes consumers to infer that products are popular,thus positively affecting in-store product purchase willingnes­s. In marketing communicat­ion activities,retail stores should control the number of customers based on the consumers’ different selfconstr­uction levels,thereby increasing consumer product popularity inference and product uniqueness inference,and ultimately enhancing consumer’s purchases intentions of in-store product.

Key words:store crowding;product popularity;product uniqueness;self-constructi­on

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