Self-service ‘smart’ hotel reports zero thefts
A “smart” hotel in Chengdu, open for three months, has reported that not one item has been stolen from its guest rooms. Minor theft is common in the hotel industry, with towels, ashtrays and cups often going missing. The self-service hotel uses facial recognition technology and requires guests to scan their ID cards at check-in, with room numbers and verification codes then sent to their mobile phones. Almost all hotel services at the hotel rely on artificial intelligence, and only two human staff members are on site — a supervisor and a cleaner.