Self-ser­vice ‘smart’ ho­tel re­ports zero thefts

China Daily European Weekly - - NEWS DIGEST -

A “smart” ho­tel in Chengdu, open for three months, has re­ported that not one item has been stolen from its guest rooms. Mi­nor theft is com­mon in the ho­tel in­dus­try, with tow­els, ash­trays and cups of­ten go­ing miss­ing. The self-ser­vice ho­tel uses fa­cial recog­ni­tion tech­nol­ogy and re­quires guests to scan their ID cards at check-in, with room num­bers and ver­i­fi­ca­tion codes then sent to their mo­bile phones. Al­most all ho­tel ser­vices at the ho­tel rely on ar­ti­fi­cial in­tel­li­gence, and only two hu­man staff mem­bers are on site — a su­per­vi­sor and a cleaner.

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