Shang­hai air­ports open ser­vice cen­ters for CIIE

China Daily European Weekly - - Cover Story -

Em­ploy­ees, vol­un­teers trained to of­fer di­rec­tions to expo venue, trans­la­tions, while mo­bile app will pro­vide handy vis­i­tor guide

Be­sides find­ing in­for­ma­tion on the event, city traf­fic and di­rec­tions on how to get to the expo site, vis­i­tors to the ser­vice cen­ters can also buy trans­porta­tion cards and SIM cards and bor­row power banks. The cen­ters can be found within 500 me­ters in any di­rec­tion.

“To make our ser­vice more pro­fes­sional, we have pro­duced a man­ual that con­tains an­swers to fre­quently asked ques­tions about the CIIE,” says Xie Fang, deputy gen­eral manager in charge of op­er­a­tions at the Shang­hai Air­port Author­ity. “Em­ploy­ees at the ser­vice cen­ters have also been trained to as­sist with vis­i­tors’ queries.”

In prepa­ra­tion for the CIIE, round-the­clock lan­guage trans­la­tion ser­vices have been made avail­able at Pudong air­port since late Septem­ber. Pas­sen­gers who re­quire this ser­vice can ap­proach any of the eight per­ma­nent in­for­ma­tion kiosks.

“More than 20 vol­un­teers able to speak a to­tal of 12 lan­guages, in­clud­ing Ja­panese, Korean, Span­ish, Rus­sian, French, Ara­bic and Ital­ian, are ready to of­fer help to our for­eign vis­i­tors,” says Shi Zhiy­ing, a mem­ber of the ser­vice cen­ter team at the Pudong air­port.

Ac­cord­ing to Shi, the ser­vice cen­ters have re­ceived about 500 in­quiries a day from in­ter­na­tional trav­el­ers since their launch.

A map of the CIIE has been pub­lished to help par­tic­i­pants find their des­ti­na­tions with ease.

Zhong Xiaomin, deputy head of the China In­ter­na­tional Im­port Expo Bureau, says a mo­bile app of­fer­ing im­por­tant in­for­ma­tion about the CIIE has also been cre­ated. It can be down­loaded by scan­ning the QR code on the map.

The app pro­vides news, tips on how to nav­i­gate the large con­ven­tion cen­ter, trans­la­tion ser­vices and in­for­ma­tion on the expo.

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