The government should always keep in mind that it should not do anything that exceeds the scope of its authority in accordance with the law. Since the refusal to process divorce applications on the Qixi Festival has no legal basis, the new policy is illegal. It is understandable that registration offices are busy on such a meaningful date and some argue that postponing divorce procedures for one day is plain commonsense. But when commonsense contradicts the law, the latter should always take precedence. Marriage and divorce are equal rights granted to citizens and guaranteed by the law, and neither of them is superior to the other in all respects. On the Qixi Festival, citizens have the right to get married or divorced as long as it is their wish. The government authorities have no right to interfere. groups at the expense of others, and all citizens should be able to enjoy equal rights.
After all, in a time when people even hold parties to celebrate their divorce, you cannot deny the possibility that someone might want a divorce precisely on the day of the Qixi Festival, maybe to remind themselves of what they have learned from their marriage. It would be such a disappointment for them to find out they are prevented from doing so.
Public administrations should maintain and enforce a sense of serving the people. They should be able to forecast the peaks of workload and act accordingly, for example by adding temporary staff or compuers. If they cannot solve the problem by themselves, they can also report to higher authorities for support. Under no circumstance should refusing to provide a certain service be taken as a solution, because it violates the civil rights of the people. It doesn’t matter if only a few people are affected by this decision, because their rights should be fully respected.