昆山市中医医院门诊中药房智能调配系统与传统调配模式效果比较

CJI (Traditional Chinese Medicine) - - Chinese Journal Of Information On Tcm -

张雷,王芳,袁娟娟昆山市中医医院药剂科,江苏 昆山 215300

摘要:目的 了解昆山市中医院(以下简称“本院”)门诊中药房调剂新模式的应用效果。方法 以在本院门诊中药房取药的184例患者为研究对象,随机等分为传统组与智能组。采用SPSS24.0 统计软件,对2 组处方调配在工作效率、差错发生率与劳动强度方面的差异进行比较分析。结果 智能组工作效率显著优于传统

组(P<0.01),而差错发生率及劳动强度均显著低于传统组,组间差异具有统计学意义(P<0.05)。结论 本院门诊中药房应用智能调配系统能够提高工作效率,降低劳动强度和差错事件的发生,有助于提高调剂工作质量。

关键词:昆山市中医医院;门诊中药房;调剂;智能中药调配系统;医院药学

DOI:10.3969/j.issn.1005-5304.2018.05.031

中图分类号:R288 文献标识码:A 文章编号:1005-5304(2018)05-0124-03

Comparison of Effects of Intelligent Deployment System and Traditional Deployment Pattern in Outpatient Service of Kunshan TCM Hospital

ZHANG Lei, WANG Fang, YUAN Juan-juan

Pharmacy Department, Kunshan TCM Hospital, Kunshan 215300, China

Abstract: Objective To study the application effects of new model of deployment in the TCM outpatient pharmacy of Kunshan TCM Hospital (hereinafter referred to as “our hospital”). Methods Totally 184 patients in the TCM pharmacy for dispensing medicine were taken as the research objects, and divided into traditional group and intelligent group randomly. The difference of working efficiency, the number of error events and labour intensity were collected for comparative analysis by adopting SPSS24.0 statistical software. Results Compared with the traditional group, intelligent group was better in work efficiency significantly (P<0.01), but error incident cases and labour intensity were obviously lower than those of the traditional group, with statistical significance (P< 0.05). Conclusion The intelligent deployment system applied in the TCM outpatient pharmacy of our hospital can improve the work efficiency, reduce the labor intensity and error events, and then improve the quality of dispensing work.

Keywords: Kunshan TCM Hospital; TCM outpatient pharmacy; deployment; intelligent deployment system of TCM; hospital pharmacy

门诊中药房作为实施用药治疗工作的重要窗口,中药调剂的质量高低是服务过程中的关键性环节,是影响患者满意度的关键性因素。提高工作效率、缩短患者候药时间、减少因忙碌而造成的调配责任事故,是中药房窗口优化服务环境/提升服务质量的目标。昆山市中医医院(以下简称“本院”)自 2014 年 12 月起将智能中药调配系统用于门诊配方,成效显著。笔者就本院 2016 年 8-10 月门诊中药房 2 种调剂模式 的成效进行调研,兹介绍如下。1 资料与方法

1.1 一般资料

择取 2016 年 8-10 月本院门诊中药房接待的取药患者 184例作为研究对象,按照患者门诊取药时间先后顺序随机等分为智能组和传统组。传统组男性48例,女性 44 例,年龄 22~67 岁,平均年龄(45.3± 6.1)岁;智能组男性45例,女性47例,年龄25~64

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