Users of iPhones dissatisfied with Apple response

Chinese consumers said on Monday that they are dissatisfied with Apple Inc’s response to reports that some of its iPhone models unexpectedly shut down.

The US- based technology company said on Sunday that a tiny number of its iPhone 6s smartphone models may unexpectedly shut down, but it emphasized there was no safety issue.

The company said the problem only affects devices within a limited range of serial numbers that were manufactured from September 2015 to October 2015. The iPhone 6s devices whose serial numbers fall within this range are eligible for a free battery replacement.

A 26- year- old Beijing resident surnamed Chen was not satisfied with Apple’s announcement. “It didn’t explain to iPhone users why the devices automatically shut down when the battery level is 50 percent,” she told the Global Times on Monday.

Chen has used an iPhone 6 Plus for nearly two years. She said her phone has sometimes automatically shut down when its battery was around 50 percent.

According to the announcement, the battery replacement program covers affected iPhone 6s devices for three years after the date of sale.

“Apple should come up with a better solution, like a recall, because I think the quality of the whole device is substandard. When it is cold outside, my iPhone 6s Plus automatically shut dow several times over the past mont even though its battery was 40 to 50 percent,” said a Beijin white- collar worker, who bough the device just after it went on sa in September 2015.

She said she will switch to Huawei smartphone if she co tinues to have trouble with h iPhone 6s Plus.

The China Consumer Ass ciation announced last week th it had made a query with App after “a considerable number” iPhone 6 and iPhone 6s use complained that their devices a tomatically shut off at battery le els of 50 percent to 60 percent.

The problem persisted after u grading to the new iOS operatin system or when the weather wa cold.