Maturity Makes Mutuality省心的租客
Acouple had moved into the apartment that I was renting. But before long, there were leaks in the room, which had to be fixed. Well, it turned out to be nothing but troubles.
My new tenants had a pretty high EQ. The wife rang me up one day and told me that her husband was attached to the place and didn’t want to move, as looking for a new apartment was such a headache, and she came up with a terrific solution that would minimize my losses.
“We have a ton of stuff,” she told me on the phone, “and moving is such a bother, not to mention the fact that we have to work.”
“I’m just trying to think of what’s best for you guys. But the thing is, you may not be able to use water for a few days. What if you want to take a shower? Or use the bathroom?” I replied.
“No big deal sugar, really. Listen, if push comes to shove we can always just stay at a budget hotel nearby. I think we can suck it up and keep going during the repairs. The only teeny-tiny favor I have to ask would be if you could deduct a bit from the rent for all the inconvenience, and I think that’d work out just fine. Don’t you?”
She was one-hundred percent composed the whole time she was on the phone with me, laughing and
asking for “teeny-tiny” favors. “Oh, ya know what? I ran into a plumber in the elevator a few days back, and he told me that he had fixed the leaks for the neighbor living on the 11th floor. And he said it was a piece of cake to fix so I think it really won’t be a problem. By the way, I know a little bit about plumbing, so I can lend him a hand when he fixes the leak.” She said in a reassuring tone.
I never thought to ask what they did for a living, but judging by the way they talked, I guessed that they must be sales reps or customer service agents.
I later posted a message about my smart new tenants on my Weibo microblog, and received a comment by a friend, “Actually, they’re the sort of people who are full of positive energy. When problems arise, they keep their wits about them and try to figure out a solution, rather than just whining or getting emotional. They offer up a variety of constructive solutions, in an effort to find out the best one for everyone involved. I love it when people deal with things that way, and I’m blessed to have lots of friends like them in my life.”
Thanks to my tenants it was all smooth sailing. The matter was
much easier to solve, and neither of us had any complaints or grudges towards each other. The agreement we reached kept us from suffering any further losses and trouble.
Later on, however, it turned out that the leak was due to the damage of the main water pipe, which needed to be fixed by the property management company.
During the repairs, the water supply of the whole building had to be cut off. But they didn’t need to move out, as they could make do without water for the time being.
As a result, the tenants were spared from the trouble of looking for a new apartment. I felt sorry for them nevertheless, so I gave them a 200-yuan deduction off the rent that month.
Neither of us lost much, and everyone was happy.
I think we could summarize the situation in a single word: maturity.
While turning 18 does make one an adult in the eyes of the law, it doesn’t automatically make people mature. Mature people have to conduct themselves properly in their dealings, act rationally, and never act like spoiled children.
(From IWishYouaCarefree LifeLiketheWind , Xi’an Jiaotong University Press. Translation: Zhu Yaguang)