Shipping ministry issues €3.35 mln digital tender

The Cyprus Shipping Deputy Ministry has issued a EUR 3.35 mln tender for its digital transformation to provide a one-stop shop environment for the maritime sector.

The tender submissions will close at noon on March 7 and the bids will be opened 30 minutes later.

The project is co-financed by the European Union under the

NextGenerationEU programme.

Funding will come from the EUR 1.2 bln in grants and loans under the Recovery and Resilience Facility announced in July last year, enabling Cyprus to emerge stronger from the COVID-19 pandemic.

According to the tender, the aim is to transform SDM business processes and maximise its operational efficiency based on three key principles: one stop shop service environment, seamless process integration, and operational excellence.

Under the one government agency experience, the ministry’s “customers” should interact with one agency through all their touchpoints without the need to submit multiple separate applications.

The seamless process integration suggests that business units and their processes should complement each other with information and processing activities based on lean business processes and complete software solutions.

The third pillar of operational excellence aims to provide reliable services with efficient operating cost and minimum inconveniences to customers and employees