FNB denies account hacking allegations
AFacebook thread which went viral at the beginning of this week has been refuted as unsubstantiated by the First National Bank. This comes after a Facebook user alleged that her business account was hacked into and she was unable to close it due to FNB’s failure to assist her remotely.
The South Africa based local tagged FNB Swaziland’s official page after noting an alleged suspicious activity on her account. She said it was unfortunate that it was the second incident to occur as a previous one occurred on her personal account.
“It cannot be that I get hacked on my personal and business account in a space of two months. That’s beside the fact that I’ve not received a case number for my last fraud claim (my personal account two months back),” she wrote.
She stated that she suspected that what was happening was an inside job, as the only explanation why her complaints were not being attended to, even after a claim had been made.
Of note, comments on the post were made by some FNB employees, who said they were shocked that her matter was not attended to as they were aware of the issue.
“Akuhambi kahle mani. I’ve seen you stressing about this and even tried to assist where I could,” wrote an employee. When asked about this incident, FNB Head of Marketing Zethu Dlamini said, “As a policy and for obvious reasons, specific customer information cannot be discussed with any entity other than the customer themselves.”
She, however, assured that there was no FNB account that had been hacked and could say that with certainty.
“Access to bank accounts is controlled through the use of personal information and passwords that are decided by customers. Bank staff who qualify to access customer accounts are constantly monitored and we have no inappropriate access identified at this point.” Cautioning how customers could protect themselves, she said this could be done by checking the security around any channels where they will use their cards, including mobile devices and especially websites that are not secured, or ATMs that have been tampered with.
“Poorly secured websites and devices are now a common route through which customer details are skimmed from their cards and used in other transactions.” She assured that they had addressed all customer complaints that they were aware of. Should a customer have a query, this can be emailed to geth[email protected]
“We commit to following up and giving feedback to the customer.”
When asked if her issue had been addressed by the bank, the businesswoman did not respond to questions posed via WhatsApp messaging.
The comment by the FNB employee, who acknowledged the problems faced by the customer with the bank.