Let Lidwala Insurance soothe those claims ‘HEADACHES’
IF
you have lived long enough to take and pass your driver’s licence test, you know that driving is a risk. Not only are you in charge of your own vehicle, but the other drivers in front and behind you.
There are so many rules to follow, and usually to the seasoned driver, these rules are followed subconsciously.
So what happens when you have followed all the rules, done your part and you still ind yourself in a sticky situation and no years of experience or car features can help you avoid that object that has suddenly appeared in the middle of the road?
This is why you need a motor insurance partner that understands that some accidents are unavoidable and offers its customers a hassle-free claims process that will lessen the trauma that you have just experienced.
COMMITTED
As an insurer committed to offering an A+ rated customer experience, Lidwala Insurance claims process is centred on making sure that the claims experience is as seamless as possible.
Claims Manager Sindiso Mkhaliphi, compiled the following Motor Claims tips to remember the next time you have to submit a claim with Lidwala:
It is always a good idea to take pictures at the scene of your accident, these will help write an accurate police report.
Police reports can take some time to be produced, but that does not mean a client cannot submit whatever supporting documents that may be in their possession while waiting for the report. If clients have quotations for repairers, their KYC documents, they can submit them to Lidwala while waiting for the police report.
Lidwala can also help you collect repair quotes because they understand that you may not be as mobile as you used to, that is we can help you collect quotations to ix your car.
If your car needs to be towed from the scene of the accident, please ensure that it is towed by an accredited Lidwala insurance towing service company which usually has a Lidwala Insurance sticker.
Alternatively, you can save our 24 hour toll free towing service line 1030 which will deploy an accredited tow car to take your vehicle to the Lidwala depot where your car will be safe.
SUPERIOR
Our Eswatini Mobile customers can alternatively use our 24 hour claims 7908 5600, line, to lodge a claim, request towing services, and get any updates on their claims
If you are also looking to partner with an Insurer who is committed to giving you a superior claims experience,
2508 5600/ 2404 call 9933 underwriting@
or email lidwalainsurance.com to request a
competitive quote.
If you want to make a follow up on your claim, or give us your feedback,
claims@lidwalainsurance. email com