Marjon M, highly experienced customer service trainer
MARJÓN M is the Principal Consultant and Director at Skills at Work Academy. She is an Industrial Sociologist, Lecturer, Public Speaker and Counsellor. She is an experienced, energetic and enthusiastic lecturer of various training programmes domestically and internationally.
Marjón, as well as her team, are in demand for training, strategic sessions, chairing conferences, consultation and implementation of management and leadership training, building strategies, coaching, development work and motivational talks.
She is an organisational development consultant, who manages organisational redesigning and assists organisations to realign themselves to the challenges of an ever-changing economic and social environment. Marjón has extensive local and international experience in human resources (HR) consulting, coaching, facilitation, programme design, skills gap analyses and assessments.
She facilitates courses such as management and leadership, human resources management, confidence and assertiveness, conflict management, business writing, customer service, time management, skills for personal assistants (PAs), emotional intelligence, diversity management, strategic thinking, creative problem solving etc.
Marjón studied B.Com Communications, as well as B.Com Honours in Industrial Sociology (cum laude). Her university majors include industrial psychology, industrial sociology, communication and economics.
She has worked in the corporate environment before, successfully starting out on her own as a training specialist in 1997. She gained extensive experience working on projects in the human resource development field as a facilitator, training manager and training consultant.
She has management experience in the corporate environment, which enables her to facilitate the building of leadership skills. She received accreditation in 2017 in Dubai as the master trainer in South Africa for an entrepreneurial skills programme aimed at high school children.
Marjón travels extensively both domestically and abroad and uses every opportunity to gain knowledge and experience through effective networking.
Marjón has many years’ experience presenting management and Leadership workshops and her frequent travels in Africa and further away have given her a good understanding of the various world views, cultural etiquette and differences.
She was the key-note speaker in Mozambique at the African Women Leaders’ conference as well as a speaker at the Southern African telecommunications forum in Dar-es-Salaam. In Kenya she worked with leaders from various cultures in Africa. She has also been invited to present a paper at the Human Capital Summit Africa in Nigeria as a South African representative.
Over the years, Marjón has been giving professionals advice and tools on how to improve their skills and enhance their professionalism. She has been a guest lecturer at the University of Pretoria, University of Zululand, UNISA and the University of Johannesburg.
She is an executive coach and is involved in corporate coaching to grow professionals to reach their true potential. Marjón has been nominated by the skills portal as one of the top trainers in South Africa.
Marjón is also an active outdoor enthusiast, who believes in green living and loves spending time reading, running, exploring nature. She travels extensively and as a true industrial sociologist, is curious about other cultures, traditions and therefore engages in all kinds of adventures.
She has recently walked the Camino de Francés in Spain and is already looking forward to doing this again.