Online jury helps Alibaba settle controversial Internet disputes
Chinese e-commerce giant Alibaba said on Thursday that its 5 million member online jury has become a key force to help the firm tackle controversial Internet disputes.
Alibaba said the jury has delivered more than 100 million verdicts since it first disputed a case in December 2012.
The company said from 2017, the jury has involved more legal experts, consumer right activists, industrial insiders, and government representatives, which have further enhanced the professional level of case settlements.
According to legal experts, some online disputes involve infringements that are difficult to be checked directly by laws and regulations. Ecommerce platforms have found it hard to tackle such cases that lack a legal basis.
For example, some merchants with registered trademarks sell products resembling big brand products online, which cannot be easily identified as fake goods under the law.
In such a case, the online public jury can vote to determine the product’s degree of fault.
Once the jury identifies them as counterfeit goods, Alibaba will inspect and block their brands’ online