Su­per­mar­kets swin­dle cus­tomers

Fiji Sun - - Comment -

I write this open let­ter to the Con­sumer Coun­cil of Fiji and any other agency that may be in­volved with con­sumer rights.

This ar­ti­cle is also in­tended to ed­u­cate shop­pers to be­come “smart shop­pers” by be­ing alert while shop­ping, pre­par­ing a list of items to be bought (no im­pulse buy­ing), keep your mo­bile cal­cu­la­tor open and keep adding as you put items in your trol­ley so that by the time you reach the cashier at the exit counter you will have knowl­edge how much you have to pay.

Any sub­stan­tial vari­ance can be checked there and then.

On Satur­day, July 13, 2019 we went to a su­per­mar­ket to do our usual shop­ping. How­ever, we keep cal­cu­lat­ing the cost of the items we buy.

At the exit counter we found a vari­ance of $5 and brought it to the at­ten­tion of the cashier. Because there was a huge que be­hind us we did not stay to re-check the whole thing on the counter.

How­ever, at home we checked the cost item by item and to our sur­prise we dis­cov­ered that an item shower cream 500mls was marked as Spe­cial” on the shelf but the com­puter was not in­formed of this change.

It kept cal­cu­lat­ing the original price of $10.95 and not $5.95.

We im­me­di­ately rang the su­per­mar­ket and com­plained. We were told to bring the re­ceipt and the money would be re­funded.

We did just that and the money was promptly re­funded.

But this does not solve the prob­lem of un­sus­pect­ing cus­tomers who sim­ply pay and do not check against the re­ceipt.

I sent an email to the man­ager of the su­per­mar­ket seek­ing ex­pla­na­tion as to how such se­ri­ous er­rors can be made in a mod­ern su­per­mar­ket.

So far there has been no re­sponse and not a word of apol­ogy or any form of com­pen­sa­tion for ex­tra run.

In my view this is day­light robbery of un­sus­pect­ing cus­tomers.

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