Customer Service Charter to make life easier: Bala

The Customer Service Charter is intended to make life easier for customers, says the Minister of Employment, Productivity and industrial Relations, Youth and Sports Parveen Bala.

Mr Bala was speaking during the launch of the Ministry’s Call Centre and Customer Service Charter on Wednesday.

“The new initiative will enable the Ministry to improve its customer relations in the efficient delivery of services to you as we have committed in our customer charter,” he said.

The call Center reflects a cuttingedge approach towards customer care within the ministry.

“It will provide a suite of services, including; request receiving to the

The toll-free helpline is 1535 accessible to Vodafone users and is available 12 hours on working days between 8am to 8pm that is from Monday to Friday.

ministry, receiving complaints and enquiries on services, follow up on complaint requests and any feedback on our performance.

“The Customer Services Charter reaffirms our commitment and sets out the level of service that you can expect from our teams. We are keen to receive feedback about the service we provide.”

“We believe our customers had a right to receive a fair, efficient and polite service that meet their needs and to highlight on the commitment of customer service.”

Mr Bala said quality service provision was no longer an option but a requirement for all government entities.

The toll-free helpline is 1535 accessible to Vodafone users and is available 12 hours on working days between 8am to 8pm that is from Monday to Friday.

The helpline is now open for customers to inquire on services or lodge complaints from anywhere in