Hear that fiji smile
Fiji is the Best Place for Your Outsourced Contact Centre and Back-office Needs
Fiji’s growing Back Office Solutions and Business Process Outsourcing sector During Covid19 Fiji became the port in a pandemic storm, challenging the traditional outsourced destinations like India, Philippines and South Africa.
With government supporting the industry with a “no jab, no job” policy and deeming the outsource sector as an essential service, Centrecom has operated without disruption throughout the last two years.
Over the years, Fiji has become the contact centre hub of the Pacific and is now being recognised globally as servicing international companies 24/7.
What makes Fiji desirable for outsourcing? Fiji’s desirability comes from the neutral English accent, similar time zone and proximity to home markets like Australia, New Zealand and United States, cost efficient structure and the genuine friendly nature of Fijian’s.
Anthony Cassar, Managing Director of Centrecom says: “The strongest attraction for companies outsourcing to Fiji is that you can hear the Fiji smile over the phone. Our genuinely happy customer service, that visitors to these islands have enjoyed over the decades in the hospitality industry, translates perfectly over the phone, email and web chat”
About centrecom Centrecom Fiji is one of three contact centre locations of the Centrecom group, with operations in Australia, Fiji and Malta. Centrecom brings state-of-the-art technology and 30 years of best practice experience to our Fiji operations.
Centrecom has over 1200 employees globally, with our Fiji site growing 200% over the past 12 months, particularly servicing e-commerce platforms. We are based in the Suva CBD and are expanding to a second location in Nadi, conveniently located for its Pacific based corporate customers, where clients can visit the centre and enjoy Nadi.
The success of Centrecom Fiji is testament to our amazing people and the wonderful customer service they give. Our customer service and back-office roles with national and international companies are sought after and present a desirable career path, attracting tertiary educated staff.
Centrecom prides itself with 95% annual staff retention rates due to a strong benefits package, employee development programmes, above average wages and exciting opportunities working with a progressive business.
Centrecom Fiji has helped businesses lower costs and increase efficiencies with a flexible and scalable workforce, tailored to the clients’ needs of fluctuating volumes of customer service contacts, which has been essential in the current climate.
Centrecom Fiji is also the proud voice for Fiji Airways passenger reservations.
Book with Fiji Airways and you can hear those Fiji smiles today!