Employer of choice
Who are we?
CENTRECOM Fiji is a customer sales, service and support solution for global businesses who need a contact centre. Centrecom partners with clients all over the world servicing businesses back-of-office and outsourcing needs.
We have offices located in Suva, Nadi and Navua, where we are committed to creating jobs across Fiji by providing locations in close proximity to employees’ homes.
As a business process outsourcing (BPO) service provider, we offer a range of “Business to Business” and “Business to Customer” solutions, including:
■ Inbound & Outbound Customer Service
■ Accounting Back Office Services
■ Disaster Recover and Emergency / Disruption Handling
■ Social Media listening and monitoring
■ Customer loyalty programme support
Debt Collection Services Tier 1 and Tier 2 Technical Support under Information Technology Services
Centrecom partners with organisations to offer:
■ The scalability, flexibility and redundancy to grow as your business dictates
■ Service excellence that creates strong customer loyalty
■ Solutions that are custommade to meet your specific business challenges
■ A commercial model that allows you to control and reduce costs
A focus on sales conversions Australian and Fijian based representatives
■ Multilingual services, covering over 25 European and Asia Pacific languages
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Why Centrecom?
It is Centrecom’s mission to have the best staff benefits package in the contact center industry to ensure that we can continue to attract the best talent locally to our organisation to the benefit of Centrecom and our global partners.
We envision to be the most desired contact centre to work for as an employee by having work places that are not only safe and enjoyable, but are convenient to amenity and our employee homes; to reduce commuter time and increase the time spent with family and friends.
Centrecom’s true strength come from our people, and our values reflect inclusivity, diversity, and maintaining a work culture that is built around team comradery and work / life balance.
We aim at providing meaningful employment and rewarding career paths for all our Centrecom team members, to ultimately be reflected in reciprocal loyalty with Centrecom and the global brands we partner with.
Staff testimonials
“Here, you can launch a successful career in a variety of sectors. Your character develops as a result of the exposure you receive both within and outwardly. As the sole provider for my family and a single mother, this place has effectively supported me by allowing me to work flexible hours with competitive salary. The company is expanding quickly, and there are numerous opportunities for you to show off your abilities.” — Meri Duwai Baravilala: Senior Customer Care Consultant
“Working at Centrecom, there is a lot of job security and opportunity for young people like me. This was my first job and I just needed the opportunity to show what I was capable of and Centrecom can provide that for others.” — Adrian Wong: Operations Controller/Business Analyst.
Contact Centrecom today if you are interested in joining the team. Email hr@centrecom.com. fj or visit our website www.centrecom.fj.
Centrecom is a member of the Business Process Outsourcing Council of Fiji, also known as Outsource Fiji.
Outsource Fiji is an industry body that aims to foster a conducive ecosystem for Fiji’s outsourcing industry, by marketing Fiji as the outsourcing destination of choice and enabling the industry to become a sustainable pillar for the economy.
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