About the Role
Reporting to the Consumer Sales & Marketing Manager Pacific Islands, the Team Leader Customer Care role will lead and develop the Customer Care team, champion our customers’ needs and use data to make informed decisions. Contribute to and assist with driving the team strategy ensuring that the operational activities of Customer Care are aligned with overall organizational objectives. The role will oversee processing of orders, handling customer complaints, prepare correspondence, reports, and demonstrate exceptional customer service will be an integral part of this role.
Key Attributes
To be successful in this role, you will have the following:
• Diploma in Management, or any other business-related field.
• 2-3 years practical experience and working in a similar role.
• Self-motivated with drive and willingness to excel in providing superior customer service to both internal and external customers.
Effective communication, report writing, and engagement skills.
Interpersonal skills, being able to handle customer complaints and queries effectively.
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About the Role
Reporting to the National Accounts Manager Consumer Sales, the Van Sales Executive – Central role will be to promote & sell all consumer products and creating new business through our strategic direction. The role is also responsible for but not limited to in providing exceptional customer service, cheques and cash handling, banking, managing customer accounts and, delivery of products to the customers.
Key Attributes
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Minimum qualification is pass in year 12
3 years demonstrated experience in similar role and passionate about sales. A good team player.
Exceptional customer service, communication, and people skills. Physically fit and willingness to travel.
A valid manual driver’s license.
Intermediate computer skills and MS office applications
If you enjoy being rewarded for your hard work and want to work for a company with strong ethos of taking care, then Essity is the place to be.
We welcome your enquiries and encourage your contact for any queries regarding these roles.
Applications
All applications will be treated with strict confidentiality and should be forwarded to the following:
Vacancy “Position Title”
Email: or Post: GPO Box 427, Suva
Applications close at 4.00pm on Friday 20th January 2023 for further information please contact Amitesh Sen on 341 0011.
Deutsche Gesellscha^ für Interna onale Zusammenarbeit (GIZ) GmbH is a Government-owned enterprise with interna onal opera ons. We implement commissions for the German federal government and other na onal and interna onal, public and private sector clients. GIZ operates in more than 130 countries worldwide and employs approximately 20,000 staff members worldwide.
The Regional Pacific Na onally Determined Contribu ons Hub (NDC Hub) is a regional plaqorm suppor ng Pacific Island Countries in implemen ng, enhancing and financing their Na onally Determined Contribu ons (NDCs). GIZ Regional Pacific Na onally Determined Contribu ons Hub (NDC Hub) is looking for a highly mo vated candidate for the following posi on.
Senior Communica ons Officer – NDC Hub
The Senior Communica ons Officer will be responsible for organizing the update and implementa on of a communica on strategy and to develop and apply appropriate approaches and tools to support the awareness-raising, outreach, educa onal processes, and consulta on and par cipa on process for NDC Hub.
Major Func ons/Du es:
Support NDC Hub in the annual opera onal planning and budge ng of communica on and informa on related ac vi es;
Act as the contact point for NDC Hub and handle all public queries; Provide support to the prepara on of informa on papers, ac vity reports, promo onal material, awareness-raising material, website material, press releases and other public rela on products rela ng to NDC Hub ac vi es and progress;
Assist relevant partners in regularly dra^ing press releases, news ar cles, informa on briefs and other media material for the purpose of showcasing NDC Hub ac vi es and progress; Assist in carrying out regular surveys targe ng users of the knowledge and informa on products to gauge usefulness, relevance and quality of the products disseminated; Provide communica ons support to teams travelling to the field, including rural sites and outer islands, when required; Assure the quality control of the posts and publica ons on the NDC Hub Website, Twi er and Facebook page
Assist to assure the proper maintaining of image library of NDC Hub photos for use in publica ons and other media products; Support SPC, SPREP, GGGI and NDC Hub team members with logis cal arrangements where required and coordina ng relevant publicity events for the programme or selected projects; Provide support with any other tasks as requested by the supervisor.
Experiences & Qualifica on:
Minimum qualifica on of a Master’s Degree in a relevant subject (e.g., Communica ons/ Journalism / Marke ng / Business or related field).
In lieu, a Bachelor’s degree with applied relevant work experience in excess of the minimum required relevant work experience may be accepted.
A minimum of 5 years of relevant working experience in the field of communica ons, advocacy and/or knowledge management Experience working on environmental or climate change related issues
The following a ributes will be desirable:
Excellent communica on, networking, analy cal and repor ng skills
Experience with visual media, graphic layout and website management.
High a en on to detail and meliness, par cularly in the collec on, organisa on and analysis of informa on.
High level of integrity, credibility and confiden ality. Experience in interna onal working environment desirable
Our offer:
Remunera on package to commensurate with qualifica ons and experience.
To source full Terms of Reference of the role, please email: Ms. Salote Dau
All applica ons including achievement-oriented CV with details of 3 referees and accompanying documents should be sent by email to Ms. Salote Dau, Senior HR Officer on Salote.Dau@giz.de or by post/ hand delivered no later than 4.00pm Friday 20th January 2023 addressed to:
VACANCY – Senior Communica ons Officer-NDC Hub
Level 3, Module 2, Plaza One, Down Town Boulevard, 33 Ellery Street, Suva
P.O.Box 14041, Suva.
GIZ is an equal opportunity employer