GTT should resolve this matter expeditiously
I have decided to write this letter since previous efforts to resolve the belowmentioned matter with GTT remain unsuccessful. I received an email yesterday from Mr. Eshwar Thakurdin of GTT, informing me that I am indebted to GTT in the sum of some $4,613.00. This is the second such email I received from Mr. Thakurdin, the previous one showing an amount of $3,758.00 I responded to both but I received an auto reply directing me to GTT Customer Experience. As regards my response to Mr. Thakurdin’s first email, I was then asked to call GTT at a specified number but I was unable to speak to anyone. GTT called back a few days ago but again when I tried to return the call, I was unable to speak to anyone.
To give a background, a few years ago, I was going overseas and made an advance payment of $18,000 covering an estimated 9 months of charges. However, upon my return to Guyana, I discovered that my telephone was cut off. I went into GTT and was informed that my number [Number Provided] was given to someone else. I was advised to re-apply for a landline which I did. I was then asked to pay some $6,000.00 which payment I also made at the time of application. Subsequently, I received an email that I owed GTT an amount of some $10,000. I responded explaining what happened and stated that instead of my owing GTT, GTT owes me some $25,000. I received no reply. I went into the Public Utilities Commission and laid out my case. I am still to hear from that body.
In June of this year while in Canada, I received a WhatsApp message from GTT stating that they are ready to reinstall my landline. I responded by saying that I was in Canada; I would be returning to Guyana in August; and that any reinstallation should await my return. Upon my return to Guyana, I found a note from a GTT technician indicating that he visited my home sometime in June but I was not in. He asked that I should call GTT and he listed two numbers for me to do so. I tried to call but was unsuccessful. I indicated to GTT in response to the first mail from Mr. Thakurdin that I am no longer interested in having my landline reinstalled; GTT should cease billing me; and at the same time I should be refunded the amount of some $25,000 that I had paid to GTT for services that I did not receive.
I hope through the publication of this letter, GTT will see it fit to have this matter resolved expeditiously, failing which I would have no other alternative than to seek other forms of redress. I cannot continue to be billed for a service for which I am not receiving a benefit.