Serious problems with GTT DSL

Dear Editor, I am having area : Sand Road.

My subscription to GT&T began some 20 years ago.

During this period it was not always an idyllic experience.

Presently, there are disconnections of internet services albeit the customers paying their bills.

The pattern seems reminiscent of earlier unexplainable behaviours.

The disconnection seems to be controlled from headquarters and the truth is never revealed to an enquiring customer .

This time I had to take my modem into the GTT building where I had to join a long line. The testing showed that the modem was alright. But the technician suggested that it is the telephone line; whether internal or external, he could not say. The issue is that at any moment, without notice the DSL services can be disconnected. Whether you are in the middle of something or another important work.

Mostly, a few workers /technicians would arrive on the scene with the intention of doing technical work. After that internet issues in my / DSL everything usually goes blank.

Calling the technicians at customer care would yield an array of excuses and unhelpful jargon.

They ask you about lights, IP address, plugging and switching off etc. etc...after that a technician is usually assigned to your account .

Nothing usually comes out of this. In the past, after similar episodes involving the Public Utilities Commission and many phone calls back and forth, the issue has not been properly addressed.

When calling under a neighbour’s name the reply is that there is no problem in the neighbourhood. Another suggestion is to switch to E-Networks or get “BLAZE ‘ .

Customers should get their service since the staff are supposed to be well trained. Rather, there seems to be some sort of discrimination or lack of professionalism and customer care.

If you are offering service to a paying population, then that service should be free from trouble.Hoping that this will give voice to others who might be facing similar issues. Yours faithfully, Deoanand Geer