GRA rolling out new tax administration software next month

Next month, the Guyana Revenue Authority (GRA) will be replacing the current tax administration software - TRIPS II with a new tax software Optimal Revenue Management System (RMS) to improve taxpayer convenience.

A release from the GRA yesterday said that Optimal RMS is designed to improve taxpayers’ experience with the GRA, while providing a convenient and intuitive online service.

“It is a powerful and flexible tool that brings together taxpayer information, transactions and communications within one user-friendly system. This overhaul of tax administration uses trustworthy data and facilitates high quality and timely services to clients, which includes faster processing of refunds”, the GRA said.

This switch is expected to deliver improved interactions on tax operational services for both staff and taxpayers, where manual processing of applications will be a relic of the past.

“The online platform caters for all tax purposes, and taxpayers will be able to view their current tax status online and receive timely alerts on account events. Additionally, online communication with the agency will be boosted, allowing taxpayers to correspond effortlessly and submit queries”, the GRA noted.

To prepare clients for the transition, the release said that the Information Technology department has launched a website: www.gra.gov.gy/optimal, which provides resources and information that allow all taxpayers to become acquainted with upcoming changes, new and updated returns and the various due dates. The website also organises the changes according to taxpayer type.

Taxpayers are also encouraged to look at the video presentations which cover promotional, guidance and other useful content. The site will be continuously updated with new content until the eventual launch, the release said.