AT YOUR SERVICE

PLANNING YOUR TRIP Check the latest news and offers, flight schedules, your flight status and redeem Asia Miles at cathaypacific. com, or contact Cathay Pacific Reservations in Hong Kong at + 852 2747 3333. For other countries, local reservations office contacts are listed on our website.

MANAGE YOUR BOOKING Vi s i t cathaypacific. com/ manage

mybooking to view your flight itinerary, travel alerts, reserve a seat from an interactive seat map or reserve a special meal. You can also update your contact details to receive pre- flight reminders for check- in and alerts for flight status changes, view entertainment guides and pre-order duty free items ahead of time.

CHECK-IN

Apart from our airport counters, you can also check in via one of the following:

Online Check-In: You can check in and select your seat on an interactive seat map at

cathaypacific.com between 48 hours and 90 minutes prior to flight departure and print your boarding pass, or send a mobile boarding pass to your mobile phone where applicable. See our website for a list of airports that accept these passes. Upon arrival at the airport, you can drop your baggage at the dedicated self check-in bag drop counter. If you do not have baggage to check in, you can proceed directly to immigration.

Mobile App Check- In: Fly easier by checking in with our app for iOS and Android devices. Your mobile boarding passes are automatically downloaded and you can use them while offline. On the app, you can check in for yourself or for a group and view the cabin layout to choose your seats. Download the app at cx.app.link/cx. Self Check-In Kiosks: You can check in or scan your passport at our self check- in kiosks to print your boarding pass. Please refer to our website for a list of airports with kiosk service.

In-Town Check- In: In Hong Kong, passengers taking the Airport Express can check in between 24 hours and 90 minutes prior to flight departure at our counters at Hong Kong Station or Kowloon Station. In-Town Check- In is also available in Kuala Lumpur.

ON-TIME PERFORMANCE Cathay Pacific’s check-in desks close 40 minutes prior to departure. However, closing time may vary slightly at some

airports. Be sure to arrive at boarding gate at least 30 minutes before the departure time to avoid unnecessary delays. Late passengers will not be accepted and boarding gate will be closed 10 minutes prior to departure.

CHILDREN FLYING ALONE

Children aged six to 12 must be registered as an unaccompanied minor unless they are travelling with a person aged 18 or over. Contact our reservations office in advance or visit cathaypacific.com for more details.

ONBOARD CUISINE

I f you have any s p e c i a l d i e t a r y requirements, visit cathaypacific.com/

managemybooking to select your special meal, or contact your local Cathay Pacific reservations office at least 24 hours before departure. Due to hygiene concerns, our cabin crew will not be able to re-heat or chill personal food items brought onboard for consumption. We suggest any food requiring refrigeration is packed in a cool bag or a vacuum flask.

AMENITIES

Dental sets, socks, eyeshades and earplugs are available from cabin crew upon request.

CUSTOMER COMMENTS

If you have any comments about our ground or inflight service, please ask one of the flight attendants for a comments form or use our feedback form on our website.