AIR­PORTS OF IN­DIA

Airports India - - CONTENTS - CC Team CHQ, AAI

Air­ports Author­ity of In­dia’s per­sis­tent ef­forts in im­prov­ing pas­sen­ger con­ve­niences and of­fer­ing world-class ser­vices have re­sulted in six of its air­ports be­ing ad­judged as amongst the best in the world. Luc­know, In­dore, Ahmed­abad, Chen­nai, Kolkata and Pune air­ports of AAI have been ad­judged win­ners across var­i­ous cat­e­gories of the re­cently re­leased win­ners’ list of the Air­port Ser­vice Qual­ity (ASQ) Awards 2017 of the Air­port Coun­cil In­ter­na­tional (ACI). It is for the very first time that so many AAI air­ports have bagged top po­si­tions in the cov­eted list.

Ac­cord­ing to ACI, this year saw an un­prece­dented six­teen air­ports across the world be­came first-time win­ners, chal­leng­ing best-in-class air­ports in the de­liv­ery of top-qual­ity cus­tomer ser­vice. This phe­nom­e­non re­flects the in­creas­ingly com­pet­i­tive op­er­at­ing en­vi­ron­ment of the air­port in­dus­try, where con­tin­u­ous ser­vice im­prove­ment is a key in­gre­di­ent for busi­ness per­for­mance.

Based on the re­sults of the sur­vey car­ried out by the ACI on Air­port Ser­vice Qual­ity, Luc­know Air­port has been rated

as the world’s top air­port in the cat­e­gory – ‘Best Air­port by Size’ among the air­ports han­dling two to five mil­lion pas­sen­gers per year. Luc­know Air­port has also bagged the award for ‘Best Air­port by Size and Re­gion’ among the air­ports han­dling two to five mil­lion pas­sen­gers per year in the Asia Pa­cific re­gion.

In­dore Air­port has bagged the award for ‘Best Air­port by Re­gion’ among the air­ports han­dling un­der two mil­lion pas­sen­gers per year in the Asia Pa­cific re­gion.

Ahmed­abad Air­port has been rated the ‘Most Im­proved Air­port’ in the Asia Pa­cific re­gion. In­dore and Ahmed­abad air­ports are the two first-time win­ners from In­dia for 2017.

While Kolkata and Pune Air­ports have been ranked third in the world in the cat­e­gory

– ‘Best Air­port by Size’ among the air­ports han­dling five to 15 mil­lion pas­sen­gers per year, Chen­nai Air­port has been ad­judged the third best in the world in the cat­e­gory- ‘Best Air­port by Size’ among air­ports han­dling 15 to 25 mil­lion pas­sen­gers per year.

AAI has been par­tic­i­pat­ing in the ACIASQ sur­vey since 2007 when Chen­nai and Kolkata air­ports par­tic­i­pated in the sur­vey. On a scale of one to five, the av­er­age ASQ rat­ing of AAI air­ports has grad­u­ally im­proved over the years from 3.61 in 2010 to 4.57 in 2017. With the con­tin­u­ous thrust on en­hanc­ing pas­sen­ger con­ve­nience and in­fras­truc­tural de­vel­op­ment, over the years, var­i­ous AAI air­ports have been ad­judged amongst the best in the world.

In 2016, Jaipur and Sri­na­gar Air­ports were rated the top two air­ports in the world in the two to five mil­lion pas­sen­gers per an­num cat­e­gory. In 2015, Jaipur and Luc­know air­ports bagged the first two ranks in the two to five mil­lion pas­sen­gers per an­num cat­e­gory, while Goa and Tri­van­drum air­ports bagged the fourth and fifth po­si­tion un­der the same cat­e­gory. In the same year, Sri­na­gar Air­port was ad­judged the sec­ondbest air­port in the world un­der the cat­e­gory of air­ports han­dling up to two mil­lion pas­sen­gers per an­num. In the years 2013 and 2014, Kolkata Air­port was rated as the ‘Most Im­proved Air­port’ in the Asia Pa­cific re­gion by ACI.

Air­port Ser­vice Qual­ity is a worl­drenowned and glob­ally es­tab­lished bench­mark­ing pro­gramme that mea­sures pas­sen­gers’ sat­is­fac­tion while trav­el­ling through an air­port. ACI, a global non-profit or­gan­i­sa­tion and in­de­pen­dent agency of air­port op­er­a­tors, car­ries out in­ter­na­tional bench­mark­ing of air­ports through its par­tic­i­pa­tive pro­gram known as the Air­port Ser­vice Qual­ity (ASQ) Sur­vey which cov­ers 34 key ser­vice ar­eas cov­er­ing eight ma­jor cat­e­gories such as ac­cess, check-in, se­cu­rity, air­port fa­cil­i­ties, food and bev­er­age, re­tail and more. The ACI-ASQ sur­vey is car­ried out at around 315 air­ports across Africa, North Amer­ica, Latin Amer­ica, the Caribbean, Europe, the Mid­dle East and Asia Pa­cific. The ASQ sur­vey re­sults are also mon­i­tored by the Air­ports Eco­nomic Reg­u­la­tory Author­ity of In­dia, NITI Aayog and the Min­istry of Civil Avi­a­tion in In­dia.

Kolkata Air­port

Ahmed­abad Air­port

Luc­know Air­port

Pune Air­port

Chen­nai Air­port

In­dore Air­port

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