REACHING NEW MILESTONES WITH PIONEERING INITIATIVES
Devi Ahilya Bai Holkar Airport, Indore, is the gateway to the city of Indore, which is the bustling commercial hub of Madhya Pradesh. It is the busiest public airport of Central India, in terms of handling domestic flights.
His Highness Maharaja Yashwant Rao Holkar’s descendants had first constructed the Indore Airport after due site selection near Bijasan Tekri in the year 1933-34. Mr. Vincent of Tata & Sons played an important role in the process of site selection and the aerodrome construction was completed after thirteen years on July 26, 1946, at an approximate cost of `1,20,488. This aerodrome was later taken over by the Govt. of India, Civil Aviation Department in 1950, and further development was subsequently executed. On August 17, 2001, this airport was renamed as Devi Ahilya Bai Holkar Airport, Indore.
AESTHETICS AND DEPICTION OF LOCAL CULTURE
The modern Terminal Building, which was inaugurated in 2012, is equipped with the capacity to handle 500 domestic passengers and 200 international passengers. The entire Terminal Building is well-decorated with Mandana artwork, a local art tradition of Madhya Pradesh. The depictions of places of tourist interest of Madhya Pradesh are also displayed across the Terminal Building. Additionally, green areas and plants have been placed to provide a naturally calm and soothing effect.
An Art Gallery located in the Departure Security Hold Area (SHA), showcases the work of talented local artists of Indore. If any passenger wishes to buy any artwork from the Art Gallery, a provision is available for the same.
Glass panels in the SHA have been decorated with attractive glass paintings depicting the rich heritage of the state. The metallic art display in the Arrival section has grown to become a major tourist attraction.
INITIATING PASSENGER COMFORT
Shoe polish machines are available as an added facility for the passengers outside the men’s washrooms. Further, in cognizance of promoting menstrual hygiene, Sanitary Napkin Vending Machines are also available for female passengers inside the ladies' washrooms. The availability of the Sanitary Napkin Vending Machine that was provisioned for the first time at Indore Airport was well accepted by all lady passengers. Words of appreciation and praise are regularly received by the Terminal Manager and the Airport Director from travelling lady passengers for this unique initiative undertaken by Indore Airport.
Three full body massage chairs are also placed in the Security Hold Area to enhance the comfort of passengers awaiting their flights.
Indore Airport intermittently celebrates social and cultural functions with various live events. During Christmas 2017, live Christmas carols were performed by students of Delhi Public School, Indore, in the Departure foyer. On January 1 and 2,
2018, fourteen young artists created live art exhibits in the Departure SHA and travelling passengers who were delayed due to the prevailing fog in Delhi also participated and contributed to the live artwork.
To promote the rich tourism of Madhya Pradesh, a street play was conducted in the passenger Departure and Arrival areas by students of the local University marking Tourism Week, which was celebrated at Indore Airport.
Local festivals like Navratri were also celebrated with Garba dance performances in the passenger areas.
FOOD, BEVERAGES AND RETAIL
One restaurant is positioned in the firstfloor Departure SHA. Further, a Baker Street food outlet is also available in the Remote SHA. Food outlets are also available in the Departure and Arrival Concourse. In April 2018, brands like Subway, KFC, Nashto have also been made available to the passengers.
A Maheshwari Saree outlet is available in the Departure SHA to offer a ‘sense of place’ retail experience to the passengers commuting through Indore Airport. A Karlsburg outlet offering garments is also available in the SHA. Efforts are underway to increase the retail outlets for enhanced passenger convenience.
Indore Airport being the gateway to the cleanest city of India, has taken the initiative of introducing smart dustbins in the passenger area, which automatically informs the cleaning staff whenever the dustbin is filled to its capacity, preventing the scattering of waste. This initiative has been undertaken in select dustbins at peak locations which are filled frequently.
Indore Airport is well connected to all parts of India. In the south of the country, Indore is connected to Bengaluru, Hyderabad and Chennai. In the west, Indore is connected to Mumbai, Goa, Pune, Raipur, Nagpur and Ahmedabad. In the north, Indore is connected to Delhi, Jaipur and Lucknow. In the east, it is connected to Kolkata. It is expected that by the end of 2018, additional flights will operate to Patna
and Guwahati from Indore. Within Madhya Pradesh, Indore Airport caters flights to Gwalior, Bhopal and Jabalpur.
At present, 34 scheduled domestic flights operate daily to and from Indore. In addition, there are non-scheduled aircraft operations at Indore, on a daily basis, along with the training flights of the local flying club and the operating airline.
AAI’S Indore Airport has been very active in implementing new ideas and innovations. It was at this airport that the Sanitary Napkin Vending Machine was first installed and implemented in the ladies’ washrooms. Also, smart dustbins were first brought into practice at this airport. Tactile studs have additionally been engraved at the entry of the Departure foyer for the assistance of specially-abled passengers.
Special emphasis has been laid on passenger facilitation and care is given to the specially-abled, elderly, children and toddlers commuting through Indore Airport. Reserved parking for this category of passengers, wheel chairs for assistance and special help by the Terminal Management is available for free on request.
FULFILLING CORPORATE SOCIAL RESPONSIBILITY
Indore Airport has undertaken initiatives to affix modern multimedia facilities in three classrooms of two government schools. This has greatly assisted the teaching in these
Bird’s eye view of Apron
Refreshment stall, Remote SHA Apron CUSS Counters, Departure area
In Control Tower Bird’s eye view of Departure area