ŠKODA marches on with its 2.0 plans

EVER SINCE Czech automaker Skoda announced its India 2.0 plans that we have reported to you in the last issue, Skoda has been relentlessly trying an image makeover of sorts with it post sales customer care service and overall customer experience. The company will continue to offer its the fouryear service care that ni cludes a four year warranty, road side assistance and an optional maintenance package. Also taking into consideration the importance of staying connected, the company has also introduced an AI-enabled chat bot on its website. On the service front, iService has enabled a tablet-based standardised service consultation process. A shu to sh D ix it, director sales, service and marketing, Skoda said, “We are focusing on strengthening the brand in India. The transformation of our sales and service facilities envisioned to provide an enhanced customer experience is rated positively by our customers, dealer partners, and sales and service personnel. Our 4 year service care package is a unique offering crafted with a singular purpose, to make owning a Skoda vehicle hassle free and a pleasant experience.”