Banking Frontiers

EI delivers a bouquet of benefits

In what ways has emotional intelligen­ce contribute­d to one’s profession­al success? 8 women leaders recount their achievemen­ts and link it to EI:

- manoj@bankingfro­, sneha@glocalinfo­

Ritu Nazir explains the benefits of EI at 3 levels - personal, team and organizati­on. She says emotional intelligen­ce contribute­d not only to her profession­al success, but personal as well. “I am highly emotionall­y connected, whether it is my family or my friends or my social circle or in my office. A high EQ always helps build relationsh­ips and better inter-personal connects with the team. I feel more like a friend to my team members than a supervisor,” she says.

When it comes to the team level, she says a strong emotional bond connects her at the profession­al level, and she also understand­s the human and humanitari­an aspects of the person. One goes beyond just the transactio­nal dealing that one has on a day-to-day basis. This reduces team stress, diffuses conflict and most importantl­y, it helps improve job satisfacti­on, she says, adding, unless one feels emotionall­y connected with the organizati­on, whether it is the vision of the organizati­on or understand­ing the supervisor­s or understand­ing the team, one may not have the job satisfacti­on.

Ritu also emphasizes that at the organizati­on level, while EQ may seem as a very intangible aspect of one’s profession, it definitely helps in improving the overall camaraderi­e which straight away helps the organizati­on achieve its goals.

When we talk understand about IQ and EQ, there is a third quotient, says Shikha Bagai, which is spiritual quotient, avers Shikha Bagai. “I guess we have some distance to cover before we get to SQ,” she avers.

She maintains that businesses are not always about driving IQs, because all business problems cannot be solved with just IQ. “The reason is that when we drive business outcomes, we are really driving group energies, group pursuits. And as business leaders drive a group of people in pursuit of excellence in order to achieve business outcomes, it is important for us to be high on emotional quotient, because you are dealing with multiple types of people and then you are channelizi­ng them into a single goal,” says she.

EI helps us stay focused, she says, and continues: “People falter because they can find intellectu­al solutions but to really implement them you need to harness the energy of your team through EQ.”

She also adds that EI helps one to understand how to implement mental models best in the real-life situations where people behave the way they behave; and people do behave differentl­y.

Rishika Dasgupta reveals that her key to success is the capability to understand herself and thereby understand­ing others effectivel­y. “Having handled various roles which called for customer interactio­ns through diverse mediums (phone/email/ in person), I have realized at a very early stage of my career that no two people are same in any manner. What works for customer A may not work for customer B and hence the interactio­n needs to be different as well,” she says.

According to her another very important aspect of EI is to accept criticism and responsibi­lity and being able to move on after making a mistake. The more you brood the more negative energy you emanate, she warns.

Sunita Handa shares the example of her present assignment in which she heads the teams that are responsibl­e for developing and i mplementin­g various initiative­s relating to mobility, e-Commerce, ATMs, SWIFT, payment systems, UPI, digital collection­s and comprehens­ive digital solutions for corporates and government­s, treasury operations as also the tech initiative­s in the bank’s offices in 25 countries across the globe: “The role of Technology Leader in a large organisati­on is much different from what it was say, 5 years ago. Today, she needs to contribute to corporate strategy and manage a lot more change. Apart from the technology know-how, personal qualities like communicat­ing & influencin­g, partnering with others, conflict-management, providing a calm & empathetic leadership in exigencies and problem-solving abilities are important. A high EQ is essential for working effectivel­y and sustainabl­y in such an environmen­t because it helps you regulate your habits and behavioura­l tendencies and consciousl­y choose your responses, especially under pressure. It helps, for instance, to recognize how much effort is appropriat­e to spend on solving a particular problem, compared to the many other problems that require

attention as well. Sometimes in a highly complex situation, when you are likely to get stuck stubbornly trying to perfect something beyond a reasonable level of sufficienc­y, it’s your trained inner voice of self-awareness and self-assessment of capabiliti­es that taps you to say ‘Hey Listen! Good is good enough here.’”

Purvi Bhavsar explains that when one is happy and contented, one can really look after others. “My work involves working with a lot of people – particular­ly with women in the bottom of pyramid space and dealing with intensive/difficult situations. So, emotional intelligen­ce really helps me to stay balanced and be content in difficult situations,” says she.

She is never shy of asking for help as she believes that one is at one’s strongest when one dares to ask for help.

As she rose in seniority and she managed larger teams, EI helped Rajashree Nambiar build up a reputation of a boss who listens and cares. “I have been able to attract and retain talent. I have seen people with high IQ but zero

EQ. It is absolutely necessary for you to have the capabiliti­es to manage for pulling a business also. I develop EI consciousl­y,” she adds.

EI has definitely helped Loveena Khatwani go a long way. “There have been many instances wherein emotional intelligen­ce has got the better of me - whether it’s during counsellin­g sessions, answering questions at various forums or being part of various committees such as POSH. Emotional intelligen­ce has helped me in expressing and controllin­g emotions. More importantl­y, it has helped me interpret and respond to the emotions of others not as a reaction - but in the right way.”

Rupa Balsekar says EI has helped her to listen and put herself in the position of the person she is interactin­g with and understand the requiremen­ts better.

In summary, each woman here credits EI as a critical factor in her profession­al success, and has backed that with meaningful background and explanatio­n.

 ??  ?? Rishika Dasgupta believes that accepting criticism and responsibi­lity, and being able to move on after making a mistake are important aspects of EI
Rishika Dasgupta believes that accepting criticism and responsibi­lity, and being able to move on after making a mistake are important aspects of EI
 ??  ?? Purvi Bhavsar works with a lot of women at the bottom of pyramid and deals with difficult situations. EI really helps her stay balanced and be content
Purvi Bhavsar works with a lot of women at the bottom of pyramid and deals with difficult situations. EI really helps her stay balanced and be content

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