RBA to upgrade its service management system

The Reserve Bank of Australia is seeking partners to help it migrate its service management system onto a software-as-a-service cloud platform. The central bank is looking for a platform that will integrate with its Microsoft Azure Active Directory and support 1600 end-users. It wants a system that supports multiple service desks that provide support for IT, workplace, human resources, finance, risk management and workplace health and safety, and payment settlements services. The central bank said it is seeking the technology, implementation and integration services for a cloudbased service management solution which provides integrated capabilities across the following functional areas. The proposed tool should be able to operate in both office and mobile environments with user request and approval workflows available on mobile phones and tablet devices.