IT firms & their Re-Invention Mantra

BFSI companies have always indicated that they received great support from IT companies, especially in times of crisis, so that they could keep their operations normal, their customers happy and satisfied. Banking Frontiers queried CEOs of select BFSI-focussed IT companies and fintechs to understand how they are re-inventing themselves from employee and customer perspectives so that their innovative models stay relevant. We posed 5 questions to them:

(i) The most important lesson you have learnt from your successes in attracting talent to join your organization.

(ii) The most important lesson you have learnt from your failures/difficulties to attract talent to join your organization.

(iii) The most important lesson you have learnt from

your successes in attracting new customers.

(iv) The most important lesson you have learnt from your failures / difficulties in attracting new customers

(v) Briefly describe how you have applied these lessons and made quantitative and qualitative improvements in operations, strategies, communications, training, etc.

And their responses are collated to sum up their strategies into this 5-part cover story: