Hosted Data Cen­ter Ser­vices .........

Pinkesh Am­ba­vat, CIO, CRIF High Mark, ex­plains how the credit in­for­ma­tion bu­reau makes use of data cen­ter host­ing ser­vices of­fered by CtrlS:

Banking Frontiers - - Contents -

Can you tell about your jour­ney so far with CRIF High Mark?

CRIF High Mark was ear­lier known as High Mark Credit In­for­ma­tion Ser­vices and I have been as­so­ci­ated with it since in­cep­tion in 2007. I started as a sys­tem ad­min/ de­vel­oper/ DBA/ Share­point Ad­min/ Net­work Ad­min. I was the sev­enth em­ployee in the com­pany. We were the last among the credit bu­reaus cur­rently in In­dia to get a li­cense. The op­er­a­tions started in Novem­ber 2010 when we got a li­cense and in March 2011 we launched our busi­ness op­er­a­tions. It has been an amaz­ing ex­pe­ri­ence where every day there is a con­tin­u­ous learn­ing process which still con­tin­ues as it is re­quired in any tech­nol­ogy shop. To­day, I have a team of more than 150 peo­ple in the tech­nol­ogy depart­ment, with some of them hav­ing ex­pe­ri­ence in very niche tech­nol­ogy.

Can you share your ex­pe­ri­ence in mak­ing use of the Tier4 data cen­ter of CtrlS?

We have been as­so­ci­ated with CtrlS since 2014. Data se­cu­rity\in­for­ma­tion se­cu­rity is one of most im­por­tant re­quire­ments for any data driven or­ga­ni­za­tion. We took good 6 months for our due dili­gence be­fore we fi­nal­ized to move our then DC to CtrlS. The best part of CtrlS is the de­sign of the fa­cil­ity. Very minute things have been given ex­treme thought while de­sign­ing. As a con­tin­ual im­prove­ment and part of com­pli­ance, we do au­dit of CtrlS for the ser­vices it pro­vides, and we have been see­ing con­tin­ual im­prove­ment hap­pen­ing.

How are you lever­ag­ing the fa­cil­i­ties at the data cen­ter to meet your realtime pro­cess­ing re­quire­ments? What lev­els of RPO/RTO have you been able to achieve?

We have a de­fined RTO\RPO, which is agreed mu­tu­ally be­tween CRIF and CtrlS and this is be­ing achieved. The DR ser­vice is on pri­vate cloud pro­vided by CtrlS.

What is the ex­tent of vir­tu­al­iza­tion you have been able to achieve? Can you de­scribe the server setup at the data cen­ter?

We have a mixed in­fra­struc­ture of some vir­tu­al­ized and some phys­i­cal de­pend­ing on the ap­pli­ca­tion be­ing used. We use VmWare for vir­tu­al­iza­tion. Vir­tu­al­iza­tion helped us re­duce the foot­print in the DC.

What is the ap­prox­i­mate vol­ume of data of CRIF High Mark that CtrlS holds?

This can be an­swered in 2 ways. The to­tal stor­age in CRIF High Mark is ap­prox­i­mately a Petabyte while the pro­duc­tion data­base specif­i­cally may be hav­ing ap­prox­i­mately 55 TB of data in a sin­gle in­stance.

Do you deal with CtrlS di­rectly or is it through your sys­tem in­te­gra­tor? Do you have a CISO?

We deal with CtrlS di­rectly and we do have a CISO.

Can you briefly out­line the ad­van­tages you have with re­gard to the se­cu­rity setup at the data cen­ter?

Be­ing a Tier4 cer­ti­fied and ISO 27001 cer­ti­fied data cen­ter, there are def­i­nite ad­van­tages. As I men­tioned ear­lier, every se­cu­rity pa­ram­e­ter has been thought about while de­sign­ing the DC. CtrlS has helped us to de­sign our net­work and server ar­chi­tec­ture from the log­i­cal se­cu­rity per­spec­tive. We have also started us­ing the SOC ser­vices from CtrlS.

Do you make use of the fa­cil­ity of DR on de­mand ser­vice of­fered by CtrlS? Or do you main­tain your own DR site? Is there a Near Site?

We have taken DR as a ser­vice from CtrlS. It is a pri­vate cloud and CtrlS team in col­lab­o­ra­tion with my team man­age the DR. We do not have a Near DR site as of now.

CtrlS Dat­a­cen­ter Fe­bru­ary 2018

Pinkesh Am­ba­vat

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