NPCI looking for CRM and chatbot solution
NPCI is implementing a CRM and chatbot solution for its products, including *99#, AePS, BBPS, BHIM, BHIM Aadhaar, CTS, IMPS, etc. NPCI wants a solution that is capable of capturing the voice of the customer and managing to offer answers to queries, including complaints. Besides, it expects the solution to be working in close coordination with NPCI/its stakeholders and establish NPCI as customer centric and manage the online reputation for NPCI. The said objective has to be achieved on social media, online space, app store, Playstore etc. by being responsive to all customers. The idea is to deploy chatbots on various platforms of NPCI and its products like RuPay, BHIM, BBPS, etc and use CRM tool as resources for managing customers and for responding on all platforms, such as Facebook, Twitter, LinkedIn, YouTube, Google Playstore and App Store and other platforms on which NPCI is not present like blogs, articles and other media.