CONCLUSION: 2019 - A YEAR OF INORGANIC TRANSFORMATION
2019 will be the year of disruption, innovation and competition within the BFSI sector. The new challengers are not big in size, but surely bold and focused in their approach. When they shake the markets, some will lose, some will partner with others, and some will get regulatory shelter. Of course, it is quite likely that some of the incumbents too could be shaking up the market. The ultimate beneficiary will be customer, who has in general been welcomed only reluctantly till recently. Many financial organizations, having learnt from the fintechs and bigtechs, and are building technology at their core. Welcome to an age of banks with a digital/technological DNA!