Cus­tomer en­gage­ment cru­cial

Banking Frontiers - - Disruption & Transformation -

Anand Pe­jawar,

Pres­i­dent – IT, Op­er­a­tions & In­ter­na­tional Busi­ness, SBI Life Sum­mary: SBI Life is lev­er­ag­ing Net Pro­moter Score (NPS) and so­cial me­dia for cus­tomer en­gage­ment.

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