TVS Score a Hat-trick in JD Power Ratings

Bike India - - IGNITION -

THE JD POWER 2018 IN­DIA TWO-WHEELER Cus­tomer Ser­vice In­dex (2WCSI) Study mea­sures cus­tomer sat­is­fac­tion with an OEM’s after-sales ser­vice ex­pe­ri­ence at au­tho­rized ser­vice cen­tres and for the third con­sec­u­tive year, TVS have ranked the high­est in cus­tomer sat­is­fac­tion.

This study proves that cus­tomer ser­vice is more rel­e­vant to after-sales sat­is­fac­tion than ve­hi­cle ser­vic­ing, with ameni­ties such as air-con­di­tioned wait­ing rooms and in­ter­net ac­cess hav­ing a ma­jor im­pact to cus­tomer sat­is­fac­tion. The 2018 2WCSI Study is based on feed­back re­ceived from 7,436 twowheeler own­ers in 45 cities across In­dia and ex­am­ines over­all sat­is­fac­tion across five fac­tors: ve­hi­cle pickup, ser­vice ad­viser, ser­vice qual­ity, ser­vice fa­cil­ity, and ser­vice ini­ti­a­tion. Over­all cus­tomer sat­is­fac­tion is mea­sured on a 1,000-point scale. TVS scored ex­cep­tion­ally well across all five pa­ram­e­ters with a score of 784, which is 33 points ahead of their clos­est com­peti­tor and suf­fi­ciently more than the in­dus­try av­er­age of 746 for scoot­ers and 749 for mo­tor­cy­cles.

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