TVS Score a Hat-trick in JD Power Ratings
THE JD POWER 2018 INDIA TWO-WHEELER Customer Service Index (2WCSI) Study measures customer satisfaction with an OEM’s after-sales service experience at authorized service centres and for the third consecutive year, TVS have ranked the highest in customer satisfaction.
This study proves that customer service is more relevant to after-sales satisfaction than vehicle servicing, with amenities such as air-conditioned waiting rooms and internet access having a major impact to customer satisfaction. The 2018 2WCSI Study is based on feedback received from 7,436 twowheeler owners in 45 cities across India and examines overall satisfaction across five factors: vehicle pickup, service adviser, service quality, service facility, and service initiation. Overall customer satisfaction is measured on a 1,000-point scale. TVS scored exceptionally well across all five parameters with a score of 784, which is 33 points ahead of their closest competitor and sufficiently more than the industry average of 746 for scooters and 749 for motorcycles.