Meeting Security Challenges of Today
‘Ametamorphic change’ – this is what the security orb has undergone today. It is no longer the traditional reason of employing security personnel, of preventing thefts. The scope of their role has extended further, turning it more challenging. Consultancy on security risks, prevention of fire and data theft in computers, practical knowledge about modern gadgetries, remote monitoring of sites, professionalism are only few of the supplementary accountabilities. Yes, work of security personnel is unenviable. They stay alert round the clock, work long hours, and take bodily risks. Meeting security challenges at ease is the USP of SLV Security Services Pvt. Ltd. The ISO 9001-2000 certified Gurgaon based security agency works in sync with the most modern technologies and security practices to deliver world class services. “We rank amongst the leaders in our segment. We prioritize on customer satisfaction and direct all our activities towards achieving this objective. High quality standards are maintained across all departments. We adopt the best practices and follow improvement models and methodologies continuously,” says a dexterous and debonair Vishal Swara (Electronics Engineer from Manipal Institute of Technology), Managing Director. The security agency was founded in the year 1986 with nearly no investment. Mr. Swara joined the firm in the year 1989 at a time when it was only a seedling. He was instrumental in turning the firm to the current identity, etching for it a place amongst the top players. Today, SLV Security Services Pvt. Ltd. is a high-flying name in northern India in particular and the rest of the country in general. With offices in 14 locations across India, SLV has 15,000 security guards employed athwart the length and breadth of the country. In March 2012 fiscal, , a 30-40 percent growth.. “We work round the clock with every guard working for 8 hours at an average salary of Rs. 8,000. As salary differs according to states, we have formed a ‘National Wage Board’ to avoid differences. We provide our guards the best of facilities, train them regularly according to changing trends, and prioritize on their welfare. 80% of our staff (500 personnel) has been retained; six of our employers have celebrated their silver jubilee!” says a jubilant Mr Swara with poise.
Services Offered
• Supply of security guards for residences, parking lots, malls, industry houses, corporate houses, banks, factories, academic institutions, etc. • Supply of trained sniffer dogs • Property maintenance /facility management contracts • Supply of electronic security products like surveillance CCTV system, access control system, automatic gate management systems, fire detection instruments, EPABX systems, electronic security, metal detectors, project integration system, etc.
SLV recruits eligible staff; once selected after short listing, interacting and verification, they undergo rigorous training with emphasis on customer relations. The recruited guards undergo several training courses directed towards enhancing their competencies and productivity. To maintain a competitive edge and to deliver the best services, SLV regularly updates its infrastructure and training schedule in sync with the changing security trends and demands. Wireless control rooms and patrolling teams ensure greater control and faster response round the clock. “Training and use of the latest hi-tech security aids and fire fighting paraphernalia are essential tools of modern security. We provide training related to fire drills, evacuation drills, testing of equipment, and fire audits. Fire prevention makes us more effective and you safer,” says Mr. Swara. Mr. Swara is one of the Board of Directors of National Skill Development Council and a member of Security Knowledge Skilled Development Council, “We are implementing strategies to make the security industry organized through CAPSI and other councils,” he adds. Through SKSDC, SLV is trying to interact with the government and solve their problems.
Associate Companies
• VSR Infratech (P) Ltd. • SGR Estates Hospitality (P) Ltd. involved in food court management; currently it is managing two food courts in Mumbai • SAMS facilities Management (P) Ltd., a property management company. Service responsibilities are related to DG sets, HVAC, electricals, plumbing, fire fighting, lifts, building management system, security, housekeeping, pest control, horticulture, façade cleaning, parking, etc. and supply of concierge, rider boys, office boys, office coordinator The complete group has staff exceeding 19,000 professionals. Under the VSR Infratech banner, the group is involved in developing two projects in Gurgaon and one in Haridwar. SLV also runs service apartments, under the indentation of ‘Aravilas’, at Sector 54, Gurgaon. The nearest landmark to this property is Vatika Tower. Aravilas constitutes elegantly furnished rooms and suites with dining area, conference room, and all ultra modern facilities like LCD television with DTH connection, wi-fi connectivity, telephone, mini bar, refrigerator, running hot and cold water, microwave oven, 24-hour room service, laundry, doctor on call, etc. Another service apartment with 100 rooms is under development; it will be run by Royal Orchid Hotels. “We have retained 90% of our clients for the last 10 years. 50% of our work stems in from Delhi and 50% from the NCR and other parts of India. We are very close to our clients, monitoring in detail every service that we offer. We have got QRT for immediate reports. Exdefense personnel are recruited in the supervisory department. Our forte lies in persistently initiating ground-breaking services, directed towards serving our clients better. We regularly conduct a comprehensive survey at the clients’ end to identify negative performance parameters and areas of improvement. This lets us serve our clients to their satisfaction, meeting their exact preferences,” utters Mr. Swara.
The SLV Advantage
• 26 years of dominant market presence • ISO 9001: 2000 certification for quality • 15000 plus security staff employed across India • Offices in 14 locations across the country • Control room in every 3-4 km and 6 km in certain areas • Regular hosting of training programs • 80% retention of staff • Adherence to all labor laws • ERT (Emergency Reaction Team) for handling emergency situations • Customization of services as per requirements • 2 housing projects in Gurgaon and 1 in Haridwar. Mr. Swara owes the success of SLV Security Services Pvt. Ltd. to God’s grace, honesty, integrity, and team effort. “Working with commitment and maintaining transparency will certainly bring you success. Be vigilant and everyone should contribute for the security of the country” – is Mr. Swara’s message to the readers.
“We have retained 90% of our clients for the last 10 years. 50% of our work stems in from Delhi and 50% from the NCR and other parts of India.