Frankfurt Airport (Europe)
(Ranked No. 6)
Another solid entry from the Germans, Frankfurt (FRA) is the largest airport in the country and third biggest in Europe. Voted 10th favourite by Skytrax and also 10th by Conde Nast, this massive airport has plenty of perks to make transits and stopovers a sheer pleasure. Shower facilities, unlimited free WiFi and a free behind the scenes airport tour are just a few of the little extras that have secured this facility a top spot. The Hilton Frankfurt connects directly to the airport and is one of the top 10 airport hotels in the world. The airport also claims a top 10 spot for shopping, showing it’s a good all round facility for passengers from all over the world. One of the leading players in the global airport business, Fraport AG offers a wide range of operational and management solutions based on over 90 years of aviation expertise. Fraport’s portfolio of companies spans four continents with activities at 30 airports worldwide. In business year 2016, the Fraport Group generated sales of 2.93 billion and profit of about 360 million. More than 119 million passengers used airports around the world in which Fraport has more than a 50 percent stake during 2017. In its Mission Statement, Fraport places the focus on customers. The Group’s commitment to ensuring a “good trip” to all passengers and travelers is also reflected in the corporate slogan: “Gute Reise! We make it happen”. This commitment applies to all of Fraport’s business activities and services both at Germany’s largest aviation hub in Frankfurt and the
Group’s airports worldwide. At its Frankfurt Airport (FRA) home base, Fraport welcomed more than 64 million passengers and handled about 2.23 million metric tons of cargo (airfreight and airmail) in 2017. For the current winter timetable, FRA is served by 89 passenger airlines flying to 262 destinations in 100 countries worldwide. With 128 intercontinental destinations, almost half of all destinations are intercontinental (beyond Europe) – underscoring Frankfurt’s role as a leading hub in the global air transportation system. In Europe, Frankfurt Airport ranks second in terms of cargo tonnage and is the fourth busiest for passenger traffic. With about 55 percent of all passengers using Frankfurt as a connecting hub, FRA also has the highest transfer rate among the major European hubs. Frankfurt Airport City has become Germany’s largest job complex at a single location, employing approximately 81,000 people at some 450 companies and organizations on site. Almost half of Germany’s population lives within a 200-kilometer radius of the FRA intermodal travel hub – the largest airport catchment area in Europe. FRA also serves as a magnet for other companies located throughout the economically vital Frankfurt/Rhine-MainNeckar region. Thanks to synergies associated with the region’s dynamic industries, networked expertise, and outstanding intermodal transportation infrastructure, FRA’s world route network enables Germany’s exportoriented businesses to flourish in global markets. Likewise, FRA is a key gateway for companies wanting to access the huge European marketplace. Thus, Frankfurt Airport – which is strategically located in the heart of Europe – is one of the most important hubs in the global logistics chain. Terminal Management comprises the overall management of terminal facilities and passenger processes at Frankfurt Airport.
Terminal Management tasks include:
Provision of safe and appropriate terminal facilities in accordance with applicable rules and regulations Responsibility for operating safety, efficiency and cleanliness of the terminal facilities, especially guaranteeing safety Operational control by the Terminal Duty Managers, who are available round-the-clock to be contacted for all terminal management issues Passenger flow management Passenger Service, which encompasses the Information Services, Lost & Found and Communication Center Supplying departing and arriving passengers as well as meeters and greeters with current flight data at critical points of decision
Innovative processes and products
Innovative concepts and systems have been introduced in order to guarantee competitive passenger operations at Frankfurt Airport. These are: easyPass: EU citizens holding the new chip-equipped electronic EU passport may go through automated border control posts, identified by means of biometrics. At Frankfurt Airport, there are already 32 EasyPASS lanes
available for arriving passengers, and 24 EasyPASS lanes for departing passengers. These facilities are intended to speed up passenger border crossings. MAM (Mobile Asset Management): Electronic documentation of the availability and condition of passenger-facility areas by means of Tablet PCs and transponder technology MACS (Multi Access Control System), a powerful and advanced management and access control system eGates: A fast, safe and comfortable service that allows passengers to pass the boarding pass control by simply scanning the 2D barcode on their boarding pass Customer-oriented passenger services, including services as part of the “Great to have you here!” quality service program. This now also includes the acceptance and storage of so-called dangerous goods (up to a certain size) which passengers are prohibited from taking onboard. Against a fee, these goods are safely and properly stored at the airport awaiting collection by the passenger after their return. Concepts to improve passenger information e.g. flight information via e-mail, info kiosks equipped with barcode scanners that allow passengers to get, for example, up-tothe-minute information on a flight or departure gate, Social media, flight information via Twitter, the FRA app with indoor navigation; makes information on a flight and the airport available at any time Passenger flow analysis, provides forecasts every five minutes of the overall passenger flow at Frankfurt Airport Fraport Launches Operations at Nashville International Airport in the USA Nashville-FRA/rap – Beginning February 1, Fraport is taking over the overall management of concession areas for shops, restaurants and other services at Nashville International Airport (BNA). With almost 16 million passengers in 2018 (up 13.2 percent year-on-year), BNA set an all-time record for the sixth consecutive year and maintained its position as one of strongest performing aviation gateways in North America.
BNA Aerial view with sunrise
Fraport Traffic Figures – Full Year 2018: Frankfurt Airport Welcomes More Than 69.5 Million Passengers Frankfurt Airport (FRA) served more than 69.5 million passengers in 2018, thus posting a new record high in the airport’s history. Compared to 2017, traffic at Germany’s largest airport grew by some 5 million passengers or 7.8 percent. This strong growth resulted from the launch of more routes to new destinations from FRA and from airlines increasing flight frequencies.
Global Investments
Lufthansa and Fraport Extend Ground Handling Partnership at Frankfurt Airport Deutsche Lufthansa AG is entrusting Fraport AG Ground Services with the provision of ground handling services to all Lufthansa aircraft at Frankfurt Airport for another seven years. On Thursday (December 20), the two companies signed a respective contract, to become effective on January 1, 2019, and run until March 31, 2026. Both partners agreed not to disclose the contract volume.