Indian CIOs keen on leveraging new-age technologies

The Gartner Hype Cycle for ICT in India, 2017, exemplifies the trends in India related to taking interest in new and emerging technologies, yet also having a cautious approach toward mainstream adoption. “This year’s Hype Cycle demonstrates the keen interest Indian organisations are taking in both emerging and maturing technologies,” said Pankaj Prasad, principal research analyst at Gartner. “The market is witnessing the entry of local vendors in emerging, as well as mature, technology segments, including areas such as IoT robotic process automation offerings and machine-learningbased technologies.”

In India, most of the technologies on the Hype Cycle have a high to moderate benefit for firms; 13 of the technologies will take two to five years for mainstream adoption, and nine technologies will mature during the next five to 10 years.

Some technologies, such as mobile money, social analytics and robotic process automation offerings, will support new ways of doing business across industries. Technologies such as machine learning, IoT and smart city frameworks are of a transformational nature, which will result in a significant transformation within the industry dynamics and in the creation of a new ecosystem. Those on the innovation trigger, such as artificial intelligence for IT operations (AIOps) platforms and virtual support agents, may take longer to achieve wide market acceptance. These technologies have less than five per cent market penetration, and will take a long time to reach mainstream adoption. Four technologies — cloud service brokerage, crowdsourcing, 4G and software as a service (SaaS) — no longer are part of this Hype Cycle, because they have matured, been replaced by a technology more relevant to the Indian market or become obsolete.