Will act on those who fail to act, says AI’s Bansal

Sending out a stern message against employees’ lapses, Air India chief Rajiv Bansal has said the airline will “act on those who fail to act” in ensuring on-time flights. Taking over the reins of the disinvestment-bound national carrier less than two weeks ago, Bansal has initiated steps to cut down costs at various levels along with a focus on bettering ontime performance, increasing passenger yields and improving customer satisfaction. The airline, which operates nearly 400 flights everyday, has been facing flak for delays.