Delhi and Mumbai airports ranked among best in world
Former won best award for passenger service and the latter scored the highest for customer experience
The top two metro airports in India have emerged as top scorers in the ranking of the world's best.
Delhi’s Indira Gandhi International Airport (IGIA) and Mumbai’s Chhatrapati Shivaji International Airport have both been judged winners. According to the Airport Service Quality (ASQ) ranking by Airports Council International, an association of the world’s airports, Delhi won the best award for the year 2017, for passenger service under the category of those handling over 40 million passengers per annum. Mumbai scored the highest for customer experience in the same category.
ASQ is considered the key to understanding how to raise passenger satisfaction and business performance. The survey, the result of which came on Saturday, covers 34 service areas. These include access, check-in, security, airport facilities, food and beverage, and retail.
Delhi's airport is managed by the GMR group and Mumbai's by the GVK group.
“We are set to undertake expansion works at Delhi in line with IGIA Master Plan2016. It will not only provide the necessary infrastructure boost to facilitate high air traffic and passenger growth but a delightful passenger experience, with the right fusion of technology and human touch,” said Srinivas Bommidala, chairman, airports, at GMR.
“In 2007, when we had taken over the complete operations, the ASQ score was 3.53. In 10 years, we have got it to hover around 4.99, out of a maximum 5,” said G VK Reddy, chairman, GVK group.
In 2017, Delhi airport handled 63.5 million passengers. This makes it seventh busiest in Asia and among the top 20 busiest airports in the world.